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	<title>Return on Behavior Magazine &#187; Experience Report</title>
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		<title>Multi-channel customer experience</title>
		<link>http://returnonbehavior.com/2011/02/multi-channel-customer/</link>
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		<pubDate>Tue, 01 Feb 2011 13:29:18 +0000</pubDate>
		<dc:creator>James Digby</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Business Performance]]></category>
		<category><![CDATA[Centric Approach]]></category>
		<category><![CDATA[Channel Processes]]></category>
		<category><![CDATA[Cross Channel]]></category>
		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Customer Contact]]></category>
		<category><![CDATA[Different Ways]]></category>
		<category><![CDATA[Experience Report]]></category>
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		<category><![CDATA[Respondents]]></category>
		<category><![CDATA[Term Business]]></category>
		<category><![CDATA[Two Thirds]]></category>
		<category><![CDATA[Viewpoint]]></category>
		<category><![CDATA[Web Events]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2545</guid>
		<description><![CDATA[We have contact centers, emails, web, events and of course social media, and all have different ways of interacting with customers, and different data sets. So, the question becomes – how do you achieve the holy grail of a singular customer viewpoint with a wide range of touch points? Research completed by Econsultancy along with [...]]]></description>
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		<title>The state of Customer Experience 2007</title>
		<link>http://returnonbehavior.com/2009/09/the-state-of-customer-experience-2007/</link>
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		<pubDate>Sat, 26 Sep 2009 02:00:32 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Adele]]></category>
		<category><![CDATA[Bad Experience]]></category>
		<category><![CDATA[Call Center Agents]]></category>
		<category><![CDATA[Call Center Customer Service]]></category>
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		<category><![CDATA[Convenience]]></category>
		<category><![CDATA[Customer Expectations]]></category>
		<category><![CDATA[Customer Service Centers]]></category>
		<category><![CDATA[Customer Service Professionals]]></category>
		<category><![CDATA[Differentiation]]></category>
		<category><![CDATA[Experience Report]]></category>
		<category><![CDATA[Harris Interactive]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Negative Experience]]></category>
		<category><![CDATA[Negative Experiences]]></category>
		<category><![CDATA[Outstanding Customer Service]]></category>
		<category><![CDATA[Outstanding Service]]></category>
		<category><![CDATA[Quality Products]]></category>

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		<description><![CDATA[According to a recent report, outstanding customer service is more important than low prices and quality products. In this article we take a brief look into the state of the customer experience anno 2007. Harris Interactive recently published the Customer Experience Report sponsored by Right Now Technology. While the research results are based on consumer [...]]]></description>
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