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	<title>Return on Behavior Magazine &#187; Experience Data</title>
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	<link>http://returnonbehavior.com</link>
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		<title>Consumer Behavior Revolution</title>
		<link>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/</link>
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		<pubDate>Tue, 19 Jan 2010 18:35:12 +0000</pubDate>
		<dc:creator>Daniela Guido</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Business To Consumer]]></category>
		<category><![CDATA[Collection Methodology]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Consumer Behavior]]></category>
		<category><![CDATA[Customer Intelligence]]></category>
		<category><![CDATA[Evangelists]]></category>
		<category><![CDATA[Experience Data]]></category>
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		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Phone Interviews]]></category>
		<category><![CDATA[Similar Products]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Tempers]]></category>
		<category><![CDATA[Traditional Focus]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1720</guid>
		<description><![CDATA[There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some&#8230;. Social Media evangelists suggest that, especially business to consumer  companies will realize that there is no better way to gain competitive advantage [...]]]></description>
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		<title>The Impact of Employee Performance on Customer Experience</title>
		<link>http://returnonbehavior.com/2009/09/the-impact-of-employee-performance-on-customer-experience/</link>
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		<pubDate>Sun, 27 Sep 2009 10:43:33 +0000</pubDate>
		<dc:creator>Daniela Guido</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Bottom Line]]></category>
		<category><![CDATA[Brand Authenticity]]></category>
		<category><![CDATA[Conscious Relationship]]></category>
		<category><![CDATA[Customer Loyalty Programs]]></category>
		<category><![CDATA[Dialogs]]></category>
		<category><![CDATA[Dissatisfaction]]></category>
		<category><![CDATA[Employee Performance]]></category>
		<category><![CDATA[End Users]]></category>
		<category><![CDATA[Experience Data]]></category>
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		<category><![CDATA[N Times]]></category>
		<category><![CDATA[Oriented Business]]></category>
		<category><![CDATA[Protest]]></category>
		<category><![CDATA[Radar]]></category>
		<category><![CDATA[Reading The Signs]]></category>
		<category><![CDATA[Rich Resource]]></category>
		<category><![CDATA[Running In Circles]]></category>
		<category><![CDATA[Thermometer]]></category>
		<category><![CDATA[True Value]]></category>
		<category><![CDATA[Vows]]></category>

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		<description><![CDATA[In times of crisis, several companies need a good knock on the head to come back to the basics and stop the search for the guilty. Instead of running in circles, saying the vows of never again and speculating about the competitors&#8217; strategies, the situation should be taken advantage of by reading the signs along [...]]]></description>
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