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	<title>Return on Behavior Magazine &#187; Expectation</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>Improving Customer Service</title>
		<link>http://returnonbehavior.com/2011/02/improving-customer-service/</link>
		<comments>http://returnonbehavior.com/2011/02/improving-customer-service/#comments</comments>
		<pubDate>Tue, 01 Feb 2011 15:25:48 +0000</pubDate>
		<dc:creator>Tyme White</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Owner]]></category>
		<category><![CDATA[Customer Complaints]]></category>
		<category><![CDATA[Customer Need]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Customer Service Policies]]></category>
		<category><![CDATA[Customer Service Policy]]></category>
		<category><![CDATA[Customer Service Requests]]></category>
		<category><![CDATA[Disappointment]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Improving Customer Service]]></category>
		<category><![CDATA[Quality Customer Support]]></category>
		<category><![CDATA[Quality Product]]></category>
		<category><![CDATA[Quality Support]]></category>
		<category><![CDATA[Response Time]]></category>
		<category><![CDATA[Response Times]]></category>
		<category><![CDATA[Returns Cancellations]]></category>
		<category><![CDATA[Service Quality]]></category>
		<category><![CDATA[Sole Proprietor]]></category>
		<category><![CDATA[Support Policies]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2574</guid>
		<description><![CDATA[Many business owners place so much effort on creating a quality product and gaining new customers, they often do not think about the need to retain customers after they purchase the product or service. Quality customer support is an important ingredient for customer retention, especially if the company has recurring income from customers. No matter [...]]]></description>
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		<title>How to Build Customer Loyalty – Make and Keep Credible Promises</title>
		<link>http://returnonbehavior.com/2010/05/how-to-build-customer-loyalty-%e2%80%93-make-and-keep-credible-promises/</link>
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		<pubDate>Fri, 21 May 2010 01:15:45 +0000</pubDate>
		<dc:creator>Scott Glatstein</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Consumer Expectations]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Decade]]></category>
		<category><![CDATA[Desires]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Hotel Room]]></category>
		<category><![CDATA[Leaves]]></category>
		<category><![CDATA[Letdown]]></category>
		<category><![CDATA[Marketing Consultancy]]></category>
		<category><![CDATA[Marketplace Success]]></category>
		<category><![CDATA[New York Marketing]]></category>
		<category><![CDATA[Organization]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[President Robert]]></category>
		<category><![CDATA[Promise]]></category>
		<category><![CDATA[Promises]]></category>
		<category><![CDATA[Reason To Believe]]></category>
		<category><![CDATA[Safety And Security]]></category>
		<category><![CDATA[Service Provider]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2136</guid>
		<description><![CDATA[It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. A “new” product is not really “new.” A great-looking item on an info-commercial works much differently than demonstrated. The beautifully designed hotel room pictured on the website leaves a lot to be desired. This is why in [...]]]></description>
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		<title>Navigating the Changing Winds &#8211; 6 Master Strategies to Building Customer Loyalty</title>
		<link>http://returnonbehavior.com/2009/11/navigating-the-changing-winds-6-master-strategies-to-building-customer-loyalty-2/</link>
		<comments>http://returnonbehavior.com/2009/11/navigating-the-changing-winds-6-master-strategies-to-building-customer-loyalty-2/#comments</comments>
		<pubDate>Thu, 26 Nov 2009 10:37:39 +0000</pubDate>
		<dc:creator>Kellie D'Andrea</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Building Customer Loyalty]]></category>
		<category><![CDATA[Compassion]]></category>
		<category><![CDATA[Current State]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Desires]]></category>
		<category><![CDATA[Dime A Dozen]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Focus]]></category>
		<category><![CDATA[Hospitality]]></category>
		<category><![CDATA[Master Strategies]]></category>
		<category><![CDATA[Master Strategy]]></category>
		<category><![CDATA[New President]]></category>
		<category><![CDATA[Next Level]]></category>
		<category><![CDATA[Patient Ear]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Profitability]]></category>
		<category><![CDATA[Smile]]></category>
		<category><![CDATA[Spending Time]]></category>
		<category><![CDATA[State Of The Economy]]></category>
		<category><![CDATA[Unemployment]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1485</guid>
		<description><![CDATA[Spending time getting to know your customers will help you reap long term benefits in profitability.. The winds &#8220;they are a changing my friend&#8221;. The current state of the economy, a new President, failing financial systems, fluctuating prices and high unemployment have caused many of us to pause and evaluate opportunities to reduce expenses and [...]]]></description>
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		<title>Dispelling Customer Loyalty Myths</title>
		<link>http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/</link>
		<comments>http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 11:07:34 +0000</pubDate>
		<dc:creator>Cindy Solomon</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[80s]]></category>
		<category><![CDATA[Best Seller Lists]]></category>
		<category><![CDATA[Bonds]]></category>
		<category><![CDATA[Creating Customer Loyalty]]></category>
		<category><![CDATA[Customer Expectations]]></category>
		<category><![CDATA[Customized Products]]></category>
		<category><![CDATA[Exceed]]></category>
		<category><![CDATA[Expectation]]></category>
		<category><![CDATA[Insurmountable Task]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyalty Effect]]></category>
		<category><![CDATA[Marketplace]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Myth 2]]></category>
		<category><![CDATA[Myth 3]]></category>
		<category><![CDATA[Myths]]></category>
		<category><![CDATA[Nee]]></category>
		<category><![CDATA[Providing Customer Service]]></category>
		<category><![CDATA[Simple Satisfaction]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Truth]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=854</guid>
		<description><![CDATA[If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task. Each week the business best seller lists include books telling us that we must &#8220;exceed customer expectations,&#8221; create &#8220;mass customized products&#8221; and so on. Fact is, it really isn&#8217;t that hard. Much of what we&#8217;re [...]]]></description>
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