http://returnonbehavior.com Home for marketing and customer service professionals Mon, 09 Jan 2012 09:09:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/ http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/#comments Fri, 10 Jun 2011 16:04:03 +0000 Ariel Lüdi http://www.returnonbehavior.com/?p=2642 http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/feed/ 0 http://returnonbehavior.com/2011/06/its-not-about-the-customer/ http://returnonbehavior.com/2011/06/its-not-about-the-customer/#comments Wed, 08 Jun 2011 11:40:56 +0000 John Hersey http://www.returnonbehavior.com/?p=2892 http://returnonbehavior.com/2011/06/its-not-about-the-customer/feed/ 0 http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/ http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/#comments Fri, 21 May 2010 00:23:01 +0000 Fredrik Abildtrup http://www.returnonbehavior.com/?p=2130 http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/feed/ 0 http://returnonbehavior.com/2010/04/7-ways-to-land-new-business-or-keep-your-existing-customers/ http://returnonbehavior.com/2010/04/7-ways-to-land-new-business-or-keep-your-existing-customers/#comments Mon, 26 Apr 2010 00:49:20 +0000 Mark Holmes http://www.returnonbehavior.com/?p=2076 http://returnonbehavior.com/2010/04/7-ways-to-land-new-business-or-keep-your-existing-customers/feed/ 0 http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/ http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/#comments Mon, 26 Apr 2010 00:12:37 +0000 Fredrik Abildtrup http://www.returnonbehavior.com/?p=2049 http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/feed/ 0 http://returnonbehavior.com/2010/03/customer-metrics-every-organization-should-track-and-measure-2/ http://returnonbehavior.com/2010/03/customer-metrics-every-organization-should-track-and-measure-2/#comments Wed, 24 Mar 2010 01:28:57 +0000 Laura Patterson http://www.returnonbehavior.com/?p=1918 http://returnonbehavior.com/2010/03/customer-metrics-every-organization-should-track-and-measure-2/feed/ 0 http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/ http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/#comments Sun, 27 Sep 2009 10:54:41 +0000 Fredrik Abildtrup http://returnonbehaviormagazine.com.previewdns.com/?p=825 http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/feed/ 0 http://returnonbehavior.com/2009/09/customer-focus-in-a-slow-economy/ http://returnonbehavior.com/2009/09/customer-focus-in-a-slow-economy/#comments Sat, 26 Sep 2009 06:02:28 +0000 Ray Miller http://returnonbehaviormagazine.com.previewdns.com/?p=650 http://returnonbehavior.com/2009/09/customer-focus-in-a-slow-economy/feed/ 0 http://returnonbehavior.com/2009/09/facts-you-cant-ignore/ http://returnonbehavior.com/2009/09/facts-you-cant-ignore/#comments Fri, 25 Sep 2009 23:42:24 +0000 TeleFaction A/S http://returnonbehaviormagazine.com.previewdns.com/?p=370 http://returnonbehavior.com/2009/09/facts-you-cant-ignore/feed/ 0 http://returnonbehavior.com/2009/09/more-facts-you-cannot-ignore-part-3/ http://returnonbehavior.com/2009/09/more-facts-you-cannot-ignore-part-3/#comments Fri, 25 Sep 2009 11:30:48 +0000 TeleFaction A/S http://returnonbehaviormagazine.com.previewdns.com/?p=263 http://returnonbehavior.com/2009/09/more-facts-you-cannot-ignore-part-3/feed/ 0