5 minutes on the value of customer service

June 22nd, 2010

Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Read the rest of this entry »

Your Customer Service: It’s Not As Good As You Think

June 22nd, 2010

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Read the rest of this entry »

Your Customer Service: It’s Not As Good As You Think

May 21st, 2010

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Read the rest of this entry »

Where Legendary Customer Service Begins

September 27th, 2009

It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process.. Read the rest of this entry »

Where Legendary Customer Service Begins

September 27th, 2009

It may seem amazing that the solution to achieving legendary customer care does not lie in some “slogan driven” training program, but rather in a simple two-step process..

Read the rest of this entry »

You Are The Leader - Customer Excellence Begins With You

September 26th, 2009

Your organization is like an engine - and you are the switch that can ignite excellence.. Read the rest of this entry »

The Most Important Customer Service Question

September 26th, 2009

If marketing is the fuel for your business then customer service is the octane…


Read the rest of this entry »

You Are The Leader - Customer Excellence Begins With You

September 26th, 2009

Your organization is like an engine - and you are the switch that can ignite excellence.. Read the rest of this entry »

Six universal drivers to assure customer satisfaction

September 25th, 2009

A study in the summer of 2006 revealed (again!) that consumers rated customer service as the number one influence for their loyalty to a company. Read the rest of this entry »

  • Published by TeleFaction

    Want to know how Return on Behavior can help your business?
  • Tag Cloud

    Facebook