Dispelling Customer Loyalty Myths
If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task.
Home for marketing and customer service professionals
Growing your Business one Customer at a time
Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services.
The dangerous customer
What is a dangerous customer? It is not necessarily a customer that is threatening you with a knife or a gun. (That is not just a dangerous customer, but a dangerous person.)