Return on Behavior Magazine
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Posts Tagged ‘Empathy’
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Operations
customer service

Tips for Hiring Customer Service Champions

Customer service representatives are the underappreciated front lines of any business. They will make the difference between keeping customers and having to go out and find new ones.
by Brendan Cruickshank
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Operations
web satisfaction

The one measure of customer satisfaction on the Web

Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise.
by Gerry McGovern
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Operations
Untitled-4

Don’t Silo-Out the Customer Service Department

In the increasing trend of out-sourcing customer service departments overseas, we look to giving you some very good reasons why it should be closer to home.
by David Rance
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Customer Experience
1

Six universal drivers to assure customer satisfaction

A study in the summer of 2006 revealed (again!) that consumers rated customer service as the number one influence for their loyalty to a company.
by Fredrik Abildtrup
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