Return on Behavior Magazine » Emotion http://returnonbehavior.com Home for marketing and customer service professionals Sun, 29 Jan 2012 20:15:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Opinion: Why customer satisfaction surveys don’t work http://returnonbehavior.com/2009/09/opinion-why-customer-satisfaction-surveys-dont-work/ http://returnonbehavior.com/2009/09/opinion-why-customer-satisfaction-surveys-dont-work/#comments Sun, 27 Sep 2009 11:10:41 +0000 William Cusick http://returnonbehaviormagazine.com.previewdns.com/?p=860 http://returnonbehavior.com/2009/09/opinion-why-customer-satisfaction-surveys-dont-work/feed/ 1 Customer Experience: Everything Is An Emotional Buy http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/ http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/#comments Sat, 26 Sep 2009 03:37:41 +0000 Joe España http://returnonbehaviormagazine.com.previewdns.com/?p=563 http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/feed/ 0 More important facts you cannot ignore – part 4 http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/ http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/#comments Fri, 25 Sep 2009 23:04:22 +0000 TeleFaction A/S http://returnonbehaviormagazine.com.previewdns.com/?p=330 http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/feed/ 0