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	<title>Return on Behavior Magazine &#187; Dynamic Customer</title>
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		<title>Building lasting and profitable customer dynamic engagements</title>
		<link>http://returnonbehavior.com/2010/09/building-lasting-and-profitable-customer-dynamic-engagements/</link>
		<comments>http://returnonbehavior.com/2010/09/building-lasting-and-profitable-customer-dynamic-engagements/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 03:49:01 +0000</pubDate>
		<dc:creator>Allan Tan</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Media]]></category>
		<category><![CDATA[Business Outcomes]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Customer Engagements]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Front Desk]]></category>
		<category><![CDATA[Holistic View]]></category>
		<category><![CDATA[Intense Competition]]></category>
		<category><![CDATA[Interaction Resources]]></category>
		<category><![CDATA[Lasting Impression]]></category>
		<category><![CDATA[Performance Interactions]]></category>
		<category><![CDATA[Profitable Customer]]></category>
		<category><![CDATA[Revenue Generation]]></category>
		<category><![CDATA[Self Service]]></category>
		<category><![CDATA[Successful Companies]]></category>
		<category><![CDATA[Web Chat]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2357</guid>
		<description><![CDATA[The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Today, the Web has become an important, and transformational platform, upon which customer engagements define the success or failure of a business. Media like Web chat, video, self-service, [...]]]></description>
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		<title>Corporate Branding meets Dynamic Customer Surveying</title>
		<link>http://returnonbehavior.com/2009/09/corporate-branding-meets-dynamic-customer-surveying/</link>
		<comments>http://returnonbehavior.com/2009/09/corporate-branding-meets-dynamic-customer-surveying/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 05:17:56 +0000</pubDate>
		<dc:creator>Peter Niemeyer</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Ecosystem]]></category>
		<category><![CDATA[Business Leaders]]></category>
		<category><![CDATA[Central Idea]]></category>
		<category><![CDATA[Communication Business]]></category>
		<category><![CDATA[Consistent Control]]></category>
		<category><![CDATA[Corporate Branding]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Extremes]]></category>
		<category><![CDATA[Flexible Adaptation]]></category>
		<category><![CDATA[Interdependencies]]></category>
		<category><![CDATA[Internal And External Communication]]></category>
		<category><![CDATA[Internal Values]]></category>
		<category><![CDATA[Management Perspective]]></category>
		<category><![CDATA[Marketing Department]]></category>
		<category><![CDATA[Mutual Understanding]]></category>
		<category><![CDATA[Outsiders]]></category>
		<category><![CDATA[Stable Environment]]></category>
		<category><![CDATA[Strategic Management]]></category>
		<category><![CDATA[Strategic Vision]]></category>
		<category><![CDATA[Top Management]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=579</guid>
		<description><![CDATA[Keeping the balance between brand stability and flexible adaptation Corporate branding is more than the campaigns your marketing department comes up with. In fact, corporate branding from an integrative strategic management perspective is a holistic, dynamic process embedded in a business-ecosystem. Corporate branding is no longer understood as a one-way street in which the company [...]]]></description>
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		<title>How to create a stable but dynamic Customer Environment</title>
		<link>http://returnonbehavior.com/2009/09/how-to-create-a-stable-but-dynamic-customer-environment/</link>
		<comments>http://returnonbehavior.com/2009/09/how-to-create-a-stable-but-dynamic-customer-environment/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 03:25:56 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Accurate Sense]]></category>
		<category><![CDATA[Catching The Wind]]></category>
		<category><![CDATA[Changing Preferences]]></category>
		<category><![CDATA[Coincidence]]></category>
		<category><![CDATA[Curves]]></category>
		<category><![CDATA[Customer Environment]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Requirements]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Early Warning]]></category>
		<category><![CDATA[Evolution]]></category>
		<category><![CDATA[Increase Customer Retention]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Organizational Aspects]]></category>
		<category><![CDATA[Pace]]></category>
		<category><![CDATA[Product Differentiation]]></category>
		<category><![CDATA[Success And Failure]]></category>
		<category><![CDATA[Track Customer]]></category>
		<category><![CDATA[Winds Of Change]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=544</guid>
		<description><![CDATA[Evolution is the best proof for the fact that nothing is stable; constant change rules the world and constant changing customer requirements rule your business.  Keeping up the pace in customers&#8217; changing requirements is a tough issue for everyone. Increasing competition forces companies to be absolutely up-to-speed in addressing and fulfilling the ever changing demands. [...]]]></description>
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		<title>ALERD, Part 2: the new paradigm in dynamic customer surveying: Ask, Listen, Evaluate Response, Dialogue!</title>
		<link>http://returnonbehavior.com/2009/09/alerd-part-2-the-new-paradigm-in-dynamic-customer-surveying-ask-listen-evaluate-response-dialogue/</link>
		<comments>http://returnonbehavior.com/2009/09/alerd-part-2-the-new-paradigm-in-dynamic-customer-surveying-ask-listen-evaluate-response-dialogue/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 02:57:26 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[3 March]]></category>
		<category><![CDATA[4 April]]></category>
		<category><![CDATA[Article Series]]></category>
		<category><![CDATA[Communications Efforts]]></category>
		<category><![CDATA[Company Representatives]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Touch Points]]></category>
		<category><![CDATA[Dialogue]]></category>
		<category><![CDATA[Direct Marketing]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Fo]]></category>
		<category><![CDATA[Frequent Reports]]></category>
		<category><![CDATA[Good Stuff]]></category>
		<category><![CDATA[Leander]]></category>
		<category><![CDATA[Marketing Communications]]></category>
		<category><![CDATA[Measurement]]></category>
		<category><![CDATA[Measurements]]></category>
		<category><![CDATA[New Paradigm]]></category>
		<category><![CDATA[Nielsen]]></category>
		<category><![CDATA[Survey Results]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=504</guid>
		<description><![CDATA[In part 2 of the article series ALERD, the new paradigm in dynamic customer surveying: Ask, Listen, Evaluate Response, Dialogue! &#8211; Michael Leander Nielsen addresses the 7 most important considerations for increasing the value of measuring customer experience and customer loyalty. In part 1 of this article series (read part 1 here, if you haven&#8217;t [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>ALERD: The new paradigm in dynamic customer surveying.</title>
		<link>http://returnonbehavior.com/2009/09/alerd-the-new-paradigm-in-dynamic-customer-surveying/</link>
		<comments>http://returnonbehavior.com/2009/09/alerd-the-new-paradigm-in-dynamic-customer-surveying/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 02:27:16 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Areas Of Opportunity]]></category>
		<category><![CDATA[Critical Component]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Preferences]]></category>
		<category><![CDATA[Customer Satisfaction Survey]]></category>
		<category><![CDATA[Customer Service Teams]]></category>
		<category><![CDATA[Customer Survey]]></category>
		<category><![CDATA[Customer Surveys]]></category>
		<category><![CDATA[Customer Touch Points]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Improvement Areas]]></category>
		<category><![CDATA[Insurance Financial Services]]></category>
		<category><![CDATA[Intelligent Companies]]></category>
		<category><![CDATA[Leander]]></category>
		<category><![CDATA[Matter Of Fact]]></category>
		<category><![CDATA[Media Telecom]]></category>
		<category><![CDATA[New Paradigm]]></category>
		<category><![CDATA[Satisfaction Survey Results]]></category>
		<category><![CDATA[Specifics]]></category>
		<category><![CDATA[Unsatisfied Customers]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=459</guid>
		<description><![CDATA[Ask, Listen, Evaluate Response, Dialogue! Innovative players across such industries as banking, insurance, financial services, publishing, media, telecom and utilities are opting out of the old fashioned static customer surveying to take advantage of the new paradigm in live dynamic and action-oriented customer surveying.  In this introduction to ALERD, Michael Leander Nielsen takes a brief [...]]]></description>
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