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	<title>Return on Behavior Magazine &#187; Downturn</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>Customer Service is Key in Today&#8217;s Economic Climate</title>
		<link>http://returnonbehavior.com/2009/09/customer-service-is-key-in-todays-economic-climate/</link>
		<comments>http://returnonbehavior.com/2009/09/customer-service-is-key-in-todays-economic-climate/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 10:56:10 +0000</pubDate>
		<dc:creator>Bob Selden</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Abc]]></category>
		<category><![CDATA[Cappuccino Machine]]></category>
		<category><![CDATA[Coffee Shop]]></category>
		<category><![CDATA[Competitor]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Downturn]]></category>
		<category><![CDATA[Economic Climate]]></category>
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		<category><![CDATA[First Timer]]></category>
		<category><![CDATA[Gross Revenue]]></category>
		<category><![CDATA[Relationship]]></category>
		<category><![CDATA[Selden]]></category>
		<category><![CDATA[Time Customer]]></category>
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		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=829</guid>
		<description><![CDATA[Do you know how much your customers are helping you survive the downturn? I was so annoyed that the XYZ coffee shop in the ABC Centre took so long to give me a second coffee one morning, even though I was close to the machine and kept looking expectantly, I decided to &#8216;punish&#8217; them by [...]]]></description>
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		<title>Four ways to keep good employees engaged</title>
		<link>http://returnonbehavior.com/2009/09/four-ways-to-keep-good-employees-engaged/</link>
		<comments>http://returnonbehavior.com/2009/09/four-ways-to-keep-good-employees-engaged/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 10:25:01 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Operations]]></category>
		<category><![CDATA[Absenteeism]]></category>
		<category><![CDATA[Cornerstones]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Defection]]></category>
		<category><![CDATA[Direction]]></category>
		<category><![CDATA[Downturn]]></category>
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		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Employee Engagement]]></category>
		<category><![CDATA[Integrity]]></category>
		<category><![CDATA[Internal Communications]]></category>
		<category><![CDATA[Investments]]></category>
		<category><![CDATA[Key Areas]]></category>
		<category><![CDATA[Milloy]]></category>
		<category><![CDATA[Point Checklist]]></category>
		<category><![CDATA[Recession]]></category>
		<category><![CDATA[Speculation]]></category>
		<category><![CDATA[Strategy Consultant]]></category>
		<category><![CDATA[Workforce]]></category>
		<category><![CDATA[Worry]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=763</guid>
		<description><![CDATA[The engagement levels of company employees can make all the difference between customer retention and defection. Consequently, Strategic Connections has compiled a checklist to ensure the integrity of the workforce, both now and when the economy recovers. Most forward-thinking employers have come to understand that engaged employees can significantly outperform those who are not engaged [...]]]></description>
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		<title>Five Tips for Marketing in a Recession</title>
		<link>http://returnonbehavior.com/2009/09/five-tips-for-marketing-in-a-recession/</link>
		<comments>http://returnonbehavior.com/2009/09/five-tips-for-marketing-in-a-recession/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 03:00:18 +0000</pubDate>
		<dc:creator>Glenn Gow</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Act]]></category>
		<category><![CDATA[Budgets]]></category>
		<category><![CDATA[Business Case]]></category>
		<category><![CDATA[Business Investment]]></category>
		<category><![CDATA[Ceo]]></category>
		<category><![CDATA[Decisions]]></category>
		<category><![CDATA[Downturn]]></category>
		<category><![CDATA[Economy]]></category>
		<category><![CDATA[Justification]]></category>
		<category><![CDATA[Market Share]]></category>
		<category><![CDATA[Marketers]]></category>
		<category><![CDATA[People]]></category>
		<category><![CDATA[Recession]]></category>
		<category><![CDATA[Roi]]></category>
		<category><![CDATA[Sound Business]]></category>
		<category><![CDATA[Target Markets]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=509</guid>
		<description><![CDATA[Are we in a recession? Maybe, maybe not. However, let’s assume that at least the U.S. economy will be in a recession and that as marketers, we need to work within that reality. Here are some tips for what you should do. Spend smarter You may spend less on marketing. Not because marketing should be [...]]]></description>
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