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Posts Tagged ‘Decisions’
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Customer Experience
who translates

Who translates today’s voice of the customer to tomorrow’s actions?

We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike.
by Linda Ireland
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Customer Experience
Untitled-5

Opinion: Why customer satisfaction surveys don’t work

Your customers are irrational. You may think you already knew that, but — as recent research suggests — it’s true. In fact, we’re all irrational.
by William Cusick
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Marketing
Untitled-3

Customer Focus in a Slow Economy

In these tough and challenging times, getting the customer experience right is critical…
by Ray Miller
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Customer Experience
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Building Loyalty – 5 Steps to Succeeding in Difficult Times

Consistently deliver a truly awesome customer experience each and every day..
by Blaine Millet
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Marketing
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Five Tips for Marketing in a Recession

Are we in a recession? Maybe, maybe not. However, let’s assume that at least the U.S. economy will be in a recession and that as marketers, we need to work within that reality.
by Glenn Gow
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