Who translates today’s voice of the customer to tomorrow’s actions?

September 9th, 2010

We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike. Read the rest of this entry »

Opinion: Why customer satisfaction surveys don’t work

September 27th, 2009

Your customers are irrational. You may think you already knew that, but — as recent research suggests — it’s true. In fact, we’re all irrational. Read the rest of this entry »

Building Loyalty - 5 Steps to Succeeding in Difficult Times

September 26th, 2009

Consistently deliver a truly awesome customer experience each and every day.. Read the rest of this entry »

Customer Focus in a Slow Economy

September 26th, 2009

In these tough and challenging times, getting the customer experience right is critical…

Read the rest of this entry »

Building Loyalty - 5 Steps to Succeeding in Difficult Times

September 26th, 2009

Consistently deliver a truly awesome customer experience each and every day..

Read the rest of this entry »

Five Tips for Marketing in a Recession

September 26th, 2009

The U.S. economy is in a recession and that as marketers, we need to work within that reality. Here are some tips for what you should do.

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Five Tips for Marketing in a Recession

September 26th, 2009

Are we in a recession? Maybe, maybe not. However, let’s assume that at least the U.S. economy will be in a recession and that as marketers, we need to work within that reality. Read the rest of this entry »

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