3 Steps To Start Listening To Your Customers

October 25th, 2010

In TeleFaction we have worked with the Voice of the Customer disciplines for almost a decade now. Working with customers like Danske Bank and TopDanmark. Read the rest of this entry »

How to Build Customer Loyalty – Make and Keep Credible Promises

May 21st, 2010

It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises. Read the rest of this entry »

Everybody is Wrong

September 27th, 2009

What conventional wisdom that “everybody knows” can you challenge?

Read the rest of this entry »

Everybody is Wrong

September 27th, 2009

What conventional wisdom that “everybody knows” can you challenge?

Read the rest of this entry »

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