Return on Behavior Magazine
Home for marketing and customer service professionals
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Posts Tagged ‘Decade’
 

 
building customer service

How to Build Customer Loyalty – Make and Keep Credible Promises

It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises.
by Scott Glatstein
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Everybody is Wrong

What conventional wisdom that “everybody knows” can you challenge?
by David Meerman Scott
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