Return on Behavior Magazine » Customer Value http://returnonbehavior.com Home for marketing and customer service professionals Mon, 09 Jan 2012 09:09:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Achieving more value with less http://returnonbehavior.com/2010/05/achieving-more-value-with-less-2/ http://returnonbehavior.com/2010/05/achieving-more-value-with-less-2/#comments Fri, 21 May 2010 00:06:21 +0000 Elisabeth Goodman http://www.returnonbehavior.com/?p=2124 http://returnonbehavior.com/2010/05/achieving-more-value-with-less-2/feed/ 0 Study finds word-of-mouth’s impact on loyalty http://returnonbehavior.com/2009/09/study-finds-word-of-mouths-impact-on-loyalty-2/ http://returnonbehavior.com/2009/09/study-finds-word-of-mouths-impact-on-loyalty-2/#comments Sun, 27 Sep 2009 10:52:40 +0000 TheWiseMarketer.com published by Pete Clark http://returnonbehaviormagazine.com.previewdns.com/?p=820 http://returnonbehavior.com/2009/09/study-finds-word-of-mouths-impact-on-loyalty-2/feed/ 0 Customer Expectations vs. Customer Needs http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/ http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/#comments Sat, 26 Sep 2009 06:22:52 +0000 Ray Miller http://returnonbehaviormagazine.com.previewdns.com/?p=661 http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/feed/ 0 Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation http://returnonbehavior.com/2009/09/barring-unknown-unknowns-2008-will-be-the-year-of-customer-valuation/ http://returnonbehavior.com/2009/09/barring-unknown-unknowns-2008-will-be-the-year-of-customer-valuation/#comments Sat, 26 Sep 2009 02:37:59 +0000 Graham Hill http://returnonbehaviormagazine.com.previewdns.com/?p=474 http://returnonbehavior.com/2009/09/barring-unknown-unknowns-2008-will-be-the-year-of-customer-valuation/feed/ 0 Creating and Feeding the Customer Management Strategy http://returnonbehavior.com/2009/09/creating-and-feeding-the-customer-management-strategy/ http://returnonbehavior.com/2009/09/creating-and-feeding-the-customer-management-strategy/#comments Sat, 26 Sep 2009 00:58:12 +0000 Doug Leather http://returnonbehaviormagazine.com.previewdns.com/?p=391 http://returnonbehavior.com/2009/09/creating-and-feeding-the-customer-management-strategy/feed/ 0