Return on Behavior Magazine
Home for marketing and customer service professionals
Advertisement


 
Posts Tagged ‘Customer Value’
Recent
Most Commented
Random
 

 
Marketing
less is more

Achieving more value with less

Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources.
by Elisabeth Goodman
0
Full Story »

 
 
Customer Experience
Untitled-10

Study finds word-of-mouth’s impact on loyalty

In an unfavourable economic climate, companies must focus more than ever on superior customer experiences.
by TheWiseMarketer.com published by Pete Clark
0
Full Story »

 
 
Customer Experience
Untitled-9

Customer Expectations vs. Customer Needs

The first rule of stellar service delivery is: Service is all about expectations..
by Ray Miller
0
Full Story »

 

 
Customer Experience
Untitled-24

Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation

Customer valuation has traditionally been a tantalizing customer management tool—full of untapped promise. This will be the year it comes into its own, I predict.
by Graham Hill
0
Full Story »

 
 
Customer Experience
6

Creating and Feeding the Customer Management Strategy

Businesses stand to reap massive rewards by regularly reviewing strategies that enable them to  create value for their customers.
by Doug Leather
0
Full Story »