Return on Behavior Magazine » Customer Strategy http://returnonbehavior.com Home for marketing and customer service professionals Mon, 09 Jan 2012 09:09:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 Customer Experience: More Important Than Ever in Tough Times http://returnonbehavior.com/2009/09/customer-experience-more-important-than-ever-in-tough-times-2/ http://returnonbehavior.com/2009/09/customer-experience-more-important-than-ever-in-tough-times-2/#comments Sun, 27 Sep 2009 10:51:28 +0000 Jim Barnes http://returnonbehaviormagazine.com.previewdns.com/?p=816 http://returnonbehavior.com/2009/09/customer-experience-more-important-than-ever-in-tough-times-2/feed/ 0 More important facts you cannot ignore – part 4 http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/ http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/#comments Fri, 25 Sep 2009 23:04:22 +0000 TeleFaction A/S http://returnonbehaviormagazine.com.previewdns.com/?p=330 http://returnonbehavior.com/2009/09/more-important-facts-you-cannot-ignore-part-4/feed/ 0 The concept of LTV http://returnonbehavior.com/2009/09/the-concept-of-ltv/ http://returnonbehavior.com/2009/09/the-concept-of-ltv/#comments Fri, 25 Sep 2009 11:22:58 +0000 Bent Svanholmer http://returnonbehaviormagazine.com.previewdns.com/?p=249 http://returnonbehavior.com/2009/09/the-concept-of-ltv/feed/ 0 Good relations between your CRM and CEM http://returnonbehavior.com/2009/09/how-crm-relates-to-customer-experience-management-and-your-customer-strategy/ http://returnonbehavior.com/2009/09/how-crm-relates-to-customer-experience-management-and-your-customer-strategy/#comments Fri, 25 Sep 2009 10:49:06 +0000 Micheal Leander Nielsen http://returnonbehaviormagazine.com.previewdns.com/?p=198 http://returnonbehavior.com/2009/09/how-crm-relates-to-customer-experience-management-and-your-customer-strategy/feed/ 0 Facts you cannot ignore as a customer service or marketing manager http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/ http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/#comments Fri, 25 Sep 2009 10:43:49 +0000 Micheal Leander Nielsen http://returnonbehaviormagazine.com.previewdns.com/?p=188 http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/feed/ 0