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	<title>Return on Behavior Magazine &#187; Customer Service Center</title>
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		<title>Your company&#8217;s bottom line is tied to customer satisfaction</title>
		<link>http://returnonbehavior.com/2009/09/your-companys-bottom-line-is-tied-to-customer-satisfaction/</link>
		<comments>http://returnonbehavior.com/2009/09/your-companys-bottom-line-is-tied-to-customer-satisfaction/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 06:36:53 +0000</pubDate>
		<dc:creator>Leanne Hoagland-Smith</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Building Customer Loyalty]]></category>
		<category><![CDATA[Business Units]]></category>
		<category><![CDATA[Consumer Satisfaction]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customer Serv]]></category>
		<category><![CDATA[Customer Service Center]]></category>
		<category><![CDATA[Customer Service Data]]></category>
		<category><![CDATA[Customer Service Representative]]></category>
		<category><![CDATA[Customer Service Satisfaction]]></category>
		<category><![CDATA[Data Suggests That]]></category>
		<category><![CDATA[Declines]]></category>
		<category><![CDATA[Exceptional Customer Service]]></category>
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		<category><![CDATA[Gap]]></category>
		<category><![CDATA[Hoagland]]></category>
		<category><![CDATA[Leanne]]></category>
		<category><![CDATA[National Quality Research Center]]></category>
		<category><![CDATA[Net Worth]]></category>
		<category><![CDATA[Organizational Success]]></category>
		<category><![CDATA[Quality Research]]></category>
		<category><![CDATA[Satisfaction Index]]></category>
		<category><![CDATA[Share Prices]]></category>
		<category><![CDATA[University Of Michigan]]></category>

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		<description><![CDATA[You can measure your company&#8217;s value by your customer service! Researchers discovered that regardless if your customer service is outsourced either on shore or off shore this affects the net worth of your business. If your customer service satisfaction as determined  through American Consumer Satisfaction Index (ACSI) created by National Quality Research Center at the [...]]]></description>
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