23 Facts you can’t ignore about customers’ loyalty and satisfaction
These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction!
Home for marketing and customer service professionals
More important facts you cannot ignore – part 4
Whenever you attend marketing, management or customer service conferences, you will hear the same exciting thing every time.
The dangerous customer
What is a dangerous customer? It is not necessarily a customer that is threatening you with a knife or a gun. (That is not just a dangerous customer, but a dangerous person.)
Six universal drivers to assure customer satisfaction
A study in the summer of 2006 revealed (again!) that consumers rated customer service as the number one influence for their loyalty to a company.
The money in your Customer Experience
The service, that your customers experience is a key component in your ability to secure customer loyalty.