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	<title>Return on Behavior Magazine &#187; Customer Satisfaction Survey</title>
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		<title>Your Customer Service:  It’s Not As Good As You Think</title>
		<link>http://returnonbehavior.com/2010/05/your-customer-service-it%e2%80%99s-not-as-good-as-you-think/</link>
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		<pubDate>Fri, 21 May 2010 03:00:33 +0000</pubDate>
		<dc:creator>Eric Tompkins</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Accurate Data]]></category>
		<category><![CDATA[Amp Company]]></category>
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		<category><![CDATA[Business Owners]]></category>
		<category><![CDATA[Customer Evaluation]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Satisfaction Survey]]></category>
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		<category><![CDATA[Highest Quality]]></category>
		<category><![CDATA[Honest Numbers]]></category>
		<category><![CDATA[Maritz]]></category>
		<category><![CDATA[Negative Experience]]></category>
		<category><![CDATA[Occasional Customer]]></category>
		<category><![CDATA[Quality Customer Service]]></category>
		<category><![CDATA[Quality Of Service]]></category>
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		<description><![CDATA[Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied? Again a business owner will answer yes.  But the follow-up question often challenges those very same business owners:  How do you know?  There may be the occasional Customer Satisfaction Survey that indicates “satisfied” [...]]]></description>
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		<title>ALERD: The new paradigm in dynamic customer surveying.</title>
		<link>http://returnonbehavior.com/2009/09/alerd-the-new-paradigm-in-dynamic-customer-surveying/</link>
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		<pubDate>Sat, 26 Sep 2009 02:27:16 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Areas Of Opportunity]]></category>
		<category><![CDATA[Critical Component]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Preferences]]></category>
		<category><![CDATA[Customer Satisfaction Survey]]></category>
		<category><![CDATA[Customer Service Teams]]></category>
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		<category><![CDATA[Improvement Areas]]></category>
		<category><![CDATA[Insurance Financial Services]]></category>
		<category><![CDATA[Intelligent Companies]]></category>
		<category><![CDATA[Leander]]></category>
		<category><![CDATA[Matter Of Fact]]></category>
		<category><![CDATA[Media Telecom]]></category>
		<category><![CDATA[New Paradigm]]></category>
		<category><![CDATA[Satisfaction Survey Results]]></category>
		<category><![CDATA[Specifics]]></category>
		<category><![CDATA[Unsatisfied Customers]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=459</guid>
		<description><![CDATA[Ask, Listen, Evaluate Response, Dialogue! Innovative players across such industries as banking, insurance, financial services, publishing, media, telecom and utilities are opting out of the old fashioned static customer surveying to take advantage of the new paradigm in live dynamic and action-oriented customer surveying.  In this introduction to ALERD, Michael Leander Nielsen takes a brief [...]]]></description>
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