http://returnonbehavior.com Home for marketing and customer service professionals Sun, 29 Jan 2012 20:15:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/ http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/#comments Fri, 10 Jun 2011 16:04:03 +0000 Ariel Lüdi http://www.returnonbehavior.com/?p=2642 http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/feed/ 0 http://returnonbehavior.com/2011/04/why-regular-communication-helps-customer-retention/ http://returnonbehavior.com/2011/04/why-regular-communication-helps-customer-retention/#comments Thu, 28 Apr 2011 11:44:14 +0000 Joe Pélissier http://www.returnonbehavior.com/?p=2741 http://returnonbehavior.com/2011/04/why-regular-communication-helps-customer-retention/feed/ 0 http://returnonbehavior.com/2011/02/improving-customer-service/ http://returnonbehavior.com/2011/02/improving-customer-service/#comments Tue, 01 Feb 2011 15:25:48 +0000 Tyme White http://www.returnonbehavior.com/?p=2574 http://returnonbehavior.com/2011/02/improving-customer-service/feed/ 0 http://returnonbehavior.com/2010/10/50-facts-about-customer-experience-for-2011/ http://returnonbehavior.com/2010/10/50-facts-about-customer-experience-for-2011/#comments Tue, 26 Oct 2010 01:53:15 +0000 James Digby http://www.returnonbehavior.com/?p=2438 http://returnonbehavior.com/2010/10/50-facts-about-customer-experience-for-2011/feed/ 40 http://returnonbehavior.com/2010/09/building-lasting-and-profitable-customer-dynamic-engagements/ http://returnonbehavior.com/2010/09/building-lasting-and-profitable-customer-dynamic-engagements/#comments Thu, 09 Sep 2010 03:49:01 +0000 Allan Tan http://www.returnonbehavior.com/?p=2357 http://returnonbehavior.com/2010/09/building-lasting-and-profitable-customer-dynamic-engagements/feed/ 0 http://returnonbehavior.com/2010/09/quit-treating-customers-like-terrorists/ http://returnonbehavior.com/2010/09/quit-treating-customers-like-terrorists/#comments Thu, 09 Sep 2010 01:13:19 +0000 Marianna Chapman http://www.returnonbehavior.com/?p=2331 http://returnonbehavior.com/2010/09/quit-treating-customers-like-terrorists/feed/ 0 http://returnonbehavior.com/2010/05/four-p%e2%80%99s-of-customer-retention/ http://returnonbehavior.com/2010/05/four-p%e2%80%99s-of-customer-retention/#comments Fri, 21 May 2010 00:01:36 +0000 Steven Howard http://www.returnonbehavior.com/?p=2120 http://returnonbehavior.com/2010/05/four-p%e2%80%99s-of-customer-retention/feed/ 0 http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/ http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/#comments Mon, 26 Apr 2010 00:12:37 +0000 Fredrik Abildtrup http://www.returnonbehavior.com/?p=2049 http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/feed/ 0 http://returnonbehavior.com/2010/04/strategies-for-maximum-customer-loyalty-profits/ http://returnonbehavior.com/2010/04/strategies-for-maximum-customer-loyalty-profits/#comments Mon, 26 Apr 2010 00:08:05 +0000 Terry Corbell http://www.returnonbehavior.com/?p=2045 http://returnonbehavior.com/2010/04/strategies-for-maximum-customer-loyalty-profits/feed/ 0 http://returnonbehavior.com/2010/03/improving-customer-retention-during-a-slowdown/ http://returnonbehavior.com/2010/03/improving-customer-retention-during-a-slowdown/#comments Wed, 24 Mar 2010 04:45:11 +0000 Daniel Alcorn http://www.returnonbehavior.com/?p=1971 http://returnonbehavior.com/2010/03/improving-customer-retention-during-a-slowdown/feed/ 1