Return on Behavior Magazine
Home for marketing and customer service professionals
Advertisement


 
Posts Tagged ‘Customer Relationships’
Recent
Most Commented
Random
 

 
Customer Experience
where measurement begins

Where Measurement Begins

Proof that you are changing customer behavior has to start somewhere. How do you measure a relationship? It sounds awfully complicated to quantify. But you don’t have to measure everything at once. If you choose your measurin...
by David Slavick
1
Full Story »

 
 
Marketing
happy team

Building lasting and profitable customer dynamic engagements

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers.
by Allan Tan
0
Full Story »

 
 
Customer Experience
Untitled-11

Customer Experience: More Important Than Ever in Tough Times

If customer experience is a viable differentiation strategy in good times, it is doubly so today.
by Jim Barnes
0
Full Story »

 

 
Customer Experience
Untitled-12

Tough times mean the customer is king once again

Now, more than ever, British SMEs are devoting time, money and effort to improving their customer relationships.
by TheWiseMarketer.com published by Pete Clark
0
Full Story »

 
 
Operations
Untitled-2

Four ways to keep good employees engaged

The engagement levels of company employees can make all the difference between customer retention and defection.
by TheWiseMarketer.com published by Pete Clark
0
Full Story »

 

 
Customer Experience
7

The 6 key factors that influence customer loyalty

Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers?
by TheWiseMarketer.com published by Pete Clark
0
Full Story »