Building lasting & profitable customer dynamic engagements

October 25th, 2010

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »

Building lasting and profitable customer dynamic engagements

September 9th, 2010

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »

Customer Experience: More Important Than Ever in Tough Times

September 27th, 2009

If customer experience is a viable differentiation strategy in good times, it is doubly so today. Read the rest of this entry »

Tough times mean the customer is king once again

September 27th, 2009

Now, more than ever, British SMEs are devoting time, money and effort to improving their customer relationships.

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Customer Experience: More Important Than Ever in Tough Times

September 27th, 2009

If customer experience is a viable differentiation strategy in good times, it is doubly so today. At a time when most firms will naturally gravitate toward a strategy of cutting back, hunkering down and laying off—because that’s what one is expected to do in hard times. Read the rest of this entry »

Four ways to keep good employees engaged

September 27th, 2009

The engagement levels of company employees can make all the difference between customer retention and defection.

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The 6 key factors that influence customer loyalty

September 26th, 2009

Customer loyalty is widely accepted as being worth nurturing, but what are the main business factors that directly influence the loyalty of your customers? Read the rest of this entry »

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