Seven Secrets of Driving Customer Loyalty

October 25th, 2010

In these rough and recessionary times it’s important to escape commodity pricing wars as well as find ways to strengthen the marketing backbone of your company. Read the rest of this entry »

Building lasting & profitable customer dynamic engagements

October 25th, 2010

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »

Building lasting and profitable customer dynamic engagements

September 9th, 2010

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Read the rest of this entry »

Seven Secrets of Driving Customer Loyalty

September 9th, 2010

In these rough and recessionary times it’s important to escape commodity pricing wars as well as find ways to strengthen the marketing backbone of your company. Read the rest of this entry »

Customer Experience is all about EXTREMES

September 9th, 2010
When you pick a yearly report of a company operating in a saturated market, make a test and skim the pages forward to the marketing or customer service section.

Customer Experience is all about EXTREMES

June 30th, 2010

5 Steps to Keeping Your Customers

April 26th, 2010

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. Read the rest of this entry »

5 Steps to Keeping Your Customers

March 24th, 2010

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations..

Read the rest of this entry »

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