Return on Behavior Magazine
Home for marketing and customer service professionals
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Posts Tagged ‘Customer Relationship’
 

 
happy team

Building lasting and profitable customer dynamic engagements

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers.
by Allan Tan
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secrets

Seven Secrets of Driving Customer Loyalty

In these rough and recessionary times it’s important to escape commodity pricing wars as well as find ways to strengthen the marketing backbone of your company.
by Micah Solomon
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5 Steps to Keeping Your Customers

Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers.
by Fredrik Abildtrup
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Customer Expectations vs. Customer Needs

The first rule of stellar service delivery is: Service is all about expectations..
by Ray Miller
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