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	<title>Return on Behavior Magazine &#187; Customer Projects</title>
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		<title>Facts you cannot ignore as a customer service or marketing manager</title>
		<link>http://returnonbehavior.com/2009/09/facts-you-cannot-ignore-as-a-customer-service-or-marketing-manager/</link>
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		<pubDate>Fri, 25 Sep 2009 10:43:49 +0000</pubDate>
		<dc:creator>Micheal Leander Nielsen</dc:creator>
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		<description><![CDATA[If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and &#8220;buzz-sentences&#8221;&#8230; For your benefit, TeleFaction brings you selected facts that are important for most businesses and organizations. This page will be complemented/updated successively, and from 2007 you can expect to find links to TeleFaction&#8217;s [...]]]></description>
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		<title>Service and marketing facts you cannot ignore</title>
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		<pubDate>Fri, 25 Sep 2009 10:02:52 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
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		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=146</guid>
		<description><![CDATA[This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore. Whenever you attend marketing, management or customer service conferences, or speak to management consultants, for that matter, you are bound to hear whole bunch of quotes and &#8220;buzz-sentences&#8221; again and again. For your benefit, [...]]]></description>
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