Return on Behavior Magazine
Home for marketing and customer service professionals
Advertisement


 
Posts Tagged ‘Customer Management’
Recent
Most Commented
Random
 

 
Customer Experience
Untitled-24

Barring “Unknown Unknowns,” 2008 Will Be the Year of Customer Valuation

Customer valuation has traditionally been a tantalizing customer management tool—full of untapped promise. This will be the year it comes into its own, I predict.
by Graham Hill
0
Full Story »

 
 
Customer Experience
6

Creating and Feeding the Customer Management Strategy

Businesses stand to reap massive rewards by regularly reviewing strategies that enable them to  create value for their customers.
by Doug Leather
0
Full Story »

 
 
Customer Experience
Untitled-3

Good relations between your CRM and CEM

As promised in the previous edition – Michael Leander Nielsen and TeleFaction provides you insights on how CRM and Customer Experience Management work effectively together.
by Micheal Leander Nielsen
0
Full Story »