Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Customer Loyalty’
 

 
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Is Customer Service only a Cost-Factor?

Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
by Fredrik Abildtrup
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Four ways to keep good employees engaged

The engagement levels of company employees can make all the difference between customer retention and defection.
by TheWiseMarketer.com published by Pete Clark
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Is Customer Service only a Cost-Factor?

Often, employees only focus on making a sale, thereby forgetting to ask the question why the customer buys the product.
by Fredrik Abildtrup
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Going Beyond Behavioral Loyalty

Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer.
by Peter Niemeyer
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Five Strategies For Guaranteeing Customer Loyalty

Customer retention has always been one of the most cost effective ways to increase business revenue.
by Bob Lucas
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Customer Expectations vs. Customer Needs

The first rule of stellar service delivery is: Service is all about expectations..
by Ray Miller
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Going Beyond Behavioral Loyalty

Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are dif...
by Peter Niemeyer
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You Are The Leader – Customer Excellence Begins With You

Your organization is like an engine – and you are the switch that can ignite excellence..
by Donn Kirst
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Why Customer Focus Differentiates

Discover the benefits of customer focus and the link with customer loyalty and profitability..
by Ray Miller
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Customer Experience: Everything Is An Emotional Buy

More than satisfaction, customer emotion is the underpinning factor in the customer experience.
by Joe España
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How to create a stable but dynamic Customer Environment

Evolution is the best proof for the fact that nothing is stable; constant change rules the world and constant changing customer requirements rule your business. 
by Fredrik Abildtrup
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ALERD, Part 2: the new paradigm in dynamic customer surveying: Ask, Listen, Evaluate Response, Dialogue!

In part 2 of the article series ALERD, the new paradigm in dynamic customer surveying: Ask, Listen, Evaluate Response, Dialogue! – Michael Leander addresses the 7 most important considerations for increasing the value of ...
by Michael Leander
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Leverage the Six Stages of Customer Loyalty: Attract Suspects and Convert Prospects

Customers become loyal to your company and its products and services one transaction at a time.
by Jill Griffin
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Customer satisfaction versus customer loyalty

Companies have much enthusiasm for customer satisfaction. Many see it as a way of making customers happy, and others look at measuring loyalty.
by TheWiseMarketer.com published by Pete Clark
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ALERD: The new paradigm in dynamic customer surveying.

ALERD = Ask, Listen, Evaluate Response, Dialogue! Innovative players across such industries as banking, insurance, financial services, publishing, media, telecom and utilities are opting out of the old fashioned static customer...
by Michael Leander
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Maslow’s Theory Applies: Nurture Advocacy by “Tree” Rings Around Touch-Points

If you’ve ever taken a marketing course, or read marketing literature, you’re probably familiar A.Maslow.
by Michael Lowenstein
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23 Facts you can’t ignore about customers’ loyalty and satisfaction

These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction!
by TeleFaction A/S
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