Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Customer Loyalty’
 

 
road to cm experience

The Road to Customer Loyalty

Customer satisfaction has long been the predominant measure of a company’s success. 
by Peggy Carlaw
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behavior impacting

How is your behaviour impacting customer loyalty?

As business owners we’re constantly looking for ways to engage our customers in a meaningful way that keeps them loyal, and ensures they buy more from us, more frequently.
by Joel Norton
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Loyalty without Bribery

Author Glenn Harrington of Articulate explains to Return on Behavior Magazine how to develop loyalty schemes and work with the information without having to bribe customers for their business.
by Glenn Harrington
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Building lasting and profitable customer dynamic engagements

The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers.
by Allan Tan
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Quit Treating Customers Like Terrorists

Now that’s a strong statement, however, author Marianna Chapman, President of HALO Business Advisors looks at why this is very relevant today in all the different industries.
by Marianna Chapman
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The Gravity of Customer Experience Enhancement

Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business.
by Joseph Michelli
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customer service not as good

Your Customer Service: It’s Not As Good As You Think

Ask any business owner if he/she provides excellent customer service and they will undoubtedly answer in the affirmative.  Are your customers satisfied?
by Eric Tompkins
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How to Build Customer Loyalty – Make and Keep Credible Promises

It is no wonder that very few companies enjoy customer loyalty nowadays. Consumers are skeptical of company promises.
by Scott Glatstein
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less is more

Achieving more value with less

Author and Consultant Elisabeth Goodman looks at how you can achieve customer and employee loyalty by taking an intelligent approach to your organisational resources.
by Elisabeth Goodman
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7 Ways to Keep Your Existing Customers

Author and Speaker Mark Holmes ask us if customer loyalty is increasing, and looks at how you can keep existing business, or create new sales opportunities.
by Mark Holmes
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Don’t Worry About Customer Satisfaction If You’re Not Going To Do Anything About It

The science of harnessing customer loyalty and satisfaction is getting very trendy in business.
by Max Kalehoff
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Customer Metrics Every Organization Should Track and Measure

The value of establishing and tracking customer loyalty and engagement is that they provide some effective leading indicators into how your customers are going to behave.
by Laura Patterson
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Happy Employees Means Happy Clients

It has been found that it is impossible to keep a foundation of loyal customers without a foundation of loyal employees.
by John Hersey
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Apostles2

Apostles and Terrorists – Understanding Customer Loyalty

We love this model – created by Harvard Business School professor James Heskett and developed by the likes of Jones, Sasser, Xerox and Intuit.
by Peter Stansbury
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Study finds word-of-mouth’s impact on loyalty

In an unfavourable economic climate, companies must focus more than ever on superior customer experiences.
by TheWiseMarketer.com published by Pete Clark
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Brands expected to help customers ‘find the value’

The contribution that the overall perception of value makes to customer engagement, loyalty, and profitability has increased in significance in the price-value formula.
by TheWiseMarketer.com published by Pete Clark
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