Customer Interactions | Return on Behavior Magazine

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Companies in denial when it comes to providing good customer service

Lisa Grantham, Director of Marketing for Northern Europe at Nuance Communications, discusses the economics of call centre automation

by Lisa Grantham

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Seven Secrets of Driving Customer Loyalty

In these rough and recessionary times it’s important to escape commodity pricing wars as well as find ways to strengthen the marketing backbone of your company.

by Micah Solomon

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Facts you cannot ignore as a customer service or marketing manager

If you attend a marketing, management or customer service conference, you are bound to hear a whole bunch of quotes and “buzz-sentences”…

by Micheal Leander Nielsen

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Companies in denial when it comes to providing good customer service

Seven Secrets of Driving Customer Loyalty

Facts you cannot ignore as a customer service or marketing manager

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