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	<title>Return on Behavior Magazine &#187; Customer Intelligence</title>
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	<link>http://returnonbehavior.com</link>
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		<title>Consumer Behavior Revolution</title>
		<link>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/</link>
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		<pubDate>Tue, 19 Jan 2010 18:35:12 +0000</pubDate>
		<dc:creator>Daniela Guido</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Business To Consumer]]></category>
		<category><![CDATA[Collection Methodology]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
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		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Phone Interviews]]></category>
		<category><![CDATA[Similar Products]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Tempers]]></category>
		<category><![CDATA[Traditional Focus]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1720</guid>
		<description><![CDATA[There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some&#8230;. Social Media evangelists suggest that, especially business to consumer  companies will realize that there is no better way to gain competitive advantage [...]]]></description>
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		<title>New Interest in, and New Tools for Measuring, Customer Satisfaction</title>
		<link>http://returnonbehavior.com/2009/09/new-interest-in-and-new-tools-for-measuring-customer-satisfaction/</link>
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		<pubDate>Sat, 26 Sep 2009 03:05:17 +0000</pubDate>
		<dc:creator>Tony Lopresti</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
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		<category><![CDATA[Customer Surveys]]></category>
		<category><![CDATA[Honing]]></category>
		<category><![CDATA[Large Corporations]]></category>
		<category><![CDATA[Measuring Customer Satisfaction]]></category>
		<category><![CDATA[New Tools]]></category>
		<category><![CDATA[Open Ended Questions]]></category>
		<category><![CDATA[Point Of Sale]]></category>
		<category><![CDATA[Point Of Sale Systems]]></category>
		<category><![CDATA[Raw Intelligence]]></category>
		<category><![CDATA[Relational Databases]]></category>
		<category><![CDATA[Tricky Task]]></category>
		<category><![CDATA[True Voice]]></category>
		<category><![CDATA[Voice Of The Customer]]></category>

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		<description><![CDATA[There&#8217;s new interest in solving an age-old corporate problem: how to measure customer satisfaction. There are new tools for doing so, too. Companies for years have surveyed their customers and prospects to measure customer satisfaction, but honing in on the true voice of the customer traditionally has been a tricky task. A company could ask [...]]]></description>
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