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Posts Tagged ‘Customer Feedback’
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Marketing
customer development conversation

The Art of the Customer Development Conversation

By now all Lean Startup and Customer Development practitioners should know that if you’re not getting out of the building, you’re not doing Customer Development.
by TeleFaction A/S
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Customer Experience
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Don’t Worry About Customer Satisfaction If You’re Not Going To Do Anything About It

The science of harnessing customer loyalty and satisfaction is getting very trendy in business.
by Max Kalehoff
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Marketing
Untitled-4

The Customer Complaint Iceberg

This research shows that for every 26 unhappy customers, only one will lodge a formal complaint with Management.
by Paul Quinn
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Customer Experience
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The biggest obstacle to knowing what customers really think about us? Fear!

We fear they’ll tell us our product or service stinks, that we’re horrible people and we should never have set foot on earth.
by Ben McConnel & Jackie Huba
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