Return on Behavior Magazine
Home for marketing and customer service professionals


 
Posts Tagged ‘Customer Experiences’
 

 
costy of bad cem

Bad customer experiences are more expensive than you think

How much does a bad customer experience cost? The number may surprise you.
by Tim Sanchez
1

 
 
10 resolutions

10 Customer Experience Management Resolutions for 2011

10 steps to creating a successful customer feedback program that you can start doing straight away to produce results!
by TeleFaction A/S
0

 

 
who translates

Who translates today’s voice of the customer to tomorrow’s actions?

We look at how translating today’s lessons into actions that make a positive difference for customers and organizations alike.
by Linda Ireland
0

 

 
financial health

The Gravity of Customer Experience Enhancement

Speaker and organizational consultant Joesph Michelli shares with us how important customer loyalty is to a business.
by Joseph Michelli
2

 
 
5 steps

Five Incentives for Customer Experience Focus

Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light.
by Fredrik Abildtrup
0

 

 
Untitled-9

Forget the crisis! Be S.M.A.R.T. !

It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation.
by Fredrik Abildtrup
0

 
 
Untitled-10

Study finds word-of-mouth’s impact on loyalty

In an unfavourable economic climate, companies must focus more than ever on superior customer experiences.
by TheWiseMarketer.com published by Pete Clark
0

 
 
Untitled-13

How to create a stable but dynamic Customer Environment

Evolution is the best proof for the fact that nothing is stable; constant change rules the world and constant changing customer requirements rule your business. 
by Fredrik Abildtrup
0

 

 
4

Have a Plan: Customer-Centricity Doesn’t Happen by Osmosis

In business, the words “planning” and “customer-centric” seldom appear in the same paragraph, let alone in the same sentence.
by David Rance
0

 
 
23 facts_rob ready_2

23 Facts you can’t ignore about customers’ loyalty and satisfaction

These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction!
by TeleFaction A/S
0

 

 
Untitled-1

Close the Gap between Customer Promise and Customer Experience in 4 Steps

Mass-communication creates expectations, but when the customer does decide to contact you, how will you know if these expectations are met?
by Fredrik Abildtrup
0

 
 
Untitled-1

How to turn your call center into a value center

In a lot of discussions I have with clients and potential customers one question always comes up – why are the call centers merely regarded as cost centers?
by Fredrik Abildtrup
0

 

 
Business Sign

Service and marketing facts you cannot ignore

This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.
by TeleFaction A/S
0

 
 
attention

Learn why employees need more attention

The secret to creating lasting customer experiences is to identify and address the areas of improvement for employees in the frontline.
by Fredrik Abildtrup
1