http://returnonbehavior.com Home for marketing and customer service professionals Mon, 09 Jan 2012 09:09:35 +0000 en hourly 1 http://wordpress.org/?v=3.3.2 http://returnonbehavior.com/2011/12/customer-experience-exchange-2011/ http://returnonbehavior.com/2011/12/customer-experience-exchange-2011/#comments Wed, 28 Dec 2011 13:34:45 +0000 Fredrik Abildtrup http://returnonbehavior.com/?p=4253 http://returnonbehavior.com/2011/12/customer-experience-exchange-2011/feed/ 0 http://returnonbehavior.com/2011/11/experiensumer-the-new-consumer-profile/ http://returnonbehavior.com/2011/11/experiensumer-the-new-consumer-profile/#comments Mon, 21 Nov 2011 15:25:57 +0000 David Camps http://returnonbehavior.com/?p=4168 http://returnonbehavior.com/2011/11/experiensumer-the-new-consumer-profile/feed/ 1 http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/ http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/#comments Fri, 10 Jun 2011 16:04:03 +0000 Ariel Lüdi http://www.returnonbehavior.com/?p=2642 http://returnonbehavior.com/2011/06/analyst-research-highlights-need-for-retailers-to-provide-a-unified-customer-experience/feed/ 0 http://returnonbehavior.com/2011/06/measuring-the-customer-experience/ http://returnonbehavior.com/2011/06/measuring-the-customer-experience/#comments Thu, 09 Jun 2011 12:01:32 +0000 James Digby http://www.returnonbehavior.com/?p=2916 http://returnonbehavior.com/2011/06/measuring-the-customer-experience/feed/ 0 http://returnonbehavior.com/2011/06/bad-customer-experiences-are-more-expensive-than-you-think/ http://returnonbehavior.com/2011/06/bad-customer-experiences-are-more-expensive-than-you-think/#comments Wed, 08 Jun 2011 13:05:58 +0000 Tim Sanchez http://www.returnonbehavior.com/?p=2909 http://returnonbehavior.com/2011/06/bad-customer-experiences-are-more-expensive-than-you-think/feed/ 0 http://returnonbehavior.com/2011/06/its-not-about-the-customer/ http://returnonbehavior.com/2011/06/its-not-about-the-customer/#comments Wed, 08 Jun 2011 11:40:56 +0000 John Hersey http://www.returnonbehavior.com/?p=2892 http://returnonbehavior.com/2011/06/its-not-about-the-customer/feed/ 0 http://returnonbehavior.com/2011/04/brands-versus-the-customer-experience/ http://returnonbehavior.com/2011/04/brands-versus-the-customer-experience/#comments Thu, 07 Apr 2011 07:16:47 +0000 John Todor http://www.returnonbehavior.com/?p=2644 http://returnonbehavior.com/2011/04/brands-versus-the-customer-experience/feed/ 0 http://returnonbehavior.com/2011/02/multi-channel-customer/ http://returnonbehavior.com/2011/02/multi-channel-customer/#comments Tue, 01 Feb 2011 13:29:18 +0000 James Digby http://www.returnonbehavior.com/?p=2545 http://returnonbehavior.com/2011/02/multi-channel-customer/feed/ 0 http://returnonbehavior.com/2010/11/companies-in-denial-when-it-comes-to-providing-good-customer-service/ http://returnonbehavior.com/2010/11/companies-in-denial-when-it-comes-to-providing-good-customer-service/#comments Thu, 25 Nov 2010 01:09:59 +0000 Lisa Grantham http://www.returnonbehavior.com/?p=2488 http://returnonbehavior.com/2010/11/companies-in-denial-when-it-comes-to-providing-good-customer-service/feed/ 2 http://returnonbehavior.com/2010/11/how-is-your-behaviour-impacting-customer-loyalty/ http://returnonbehavior.com/2010/11/how-is-your-behaviour-impacting-customer-loyalty/#comments Wed, 24 Nov 2010 06:39:52 +0000 Joel Norton http://www.returnonbehavior.com/?p=2467 http://returnonbehavior.com/2010/11/how-is-your-behaviour-impacting-customer-loyalty/feed/ 0