http://returnonbehavior.com Home for marketing and customer service professionals Sun, 29 Jan 2012 20:15:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/ http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/#comments Sun, 27 Sep 2009 11:07:34 +0000 Cindy Solomon http://returnonbehaviormagazine.com.previewdns.com/?p=854 http://returnonbehavior.com/2009/09/dispelling-customer-loyalty-myths-2/feed/ 0 http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/ http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/#comments Sat, 26 Sep 2009 06:22:52 +0000 Ray Miller http://returnonbehaviormagazine.com.previewdns.com/?p=661 http://returnonbehavior.com/2009/09/customer-expectations-vs-customer-needs/feed/ 0 http://returnonbehavior.com/2009/09/customer-service-abcs/ http://returnonbehavior.com/2009/09/customer-service-abcs/#comments Sat, 26 Sep 2009 03:15:46 +0000 Silvana Clark http://returnonbehaviormagazine.com.previewdns.com/?p=534 http://returnonbehavior.com/2009/09/customer-service-abcs/feed/ 0 http://returnonbehavior.com/2009/09/the-state-of-customer-experience-2007/ http://returnonbehavior.com/2009/09/the-state-of-customer-experience-2007/#comments Sat, 26 Sep 2009 02:00:32 +0000 Micheal Leander Nielsen http://returnonbehaviormagazine.com.previewdns.com/?p=425 http://returnonbehavior.com/2009/09/the-state-of-customer-experience-2007/feed/ 0 http://returnonbehavior.com/2009/09/how-crm-relates-to-customer-experience-management-and-your-customer-strategy/ http://returnonbehavior.com/2009/09/how-crm-relates-to-customer-experience-management-and-your-customer-strategy/#comments Fri, 25 Sep 2009 10:49:06 +0000 Micheal Leander Nielsen http://returnonbehaviormagazine.com.previewdns.com/?p=198 http://returnonbehavior.com/2009/09/how-crm-relates-to-customer-experience-management-and-your-customer-strategy/feed/ 0