Dispelling Customer Loyalty Myths
If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task.
Home for marketing and customer service professionals
Customer Expectations vs. Customer Needs
The first rule of stellar service delivery is: Service is all about expectations..
Customer Service ABC’s
What makes for outstanding customer service in your business? Follow some of these alphabetical tips to provide high quality service, along with a dash of fun for customers.
The state of Customer Experience 2007
According to a recent report, outstanding customer service is more important than low prices and quality products.
Good relations between your CRM and CEM
As promised in the previous edition – Michael Leander Nielsen and TeleFaction provides you insights on how CRM and Customer Experience Management work effectively together.