Align Customer Experiences With Expectations by Using 6 Proven Strategies

June 22nd, 2010

Are You Carrying on Your Cast Promise? Six Strategies to Adjust your Chump Experiences Expectations. Read the rest of this entry »

Dispelling Customer Loyalty Myths

September 27th, 2009

If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task.

Read the rest of this entry »

Dispelling Customer Loyalty Myths

September 27th, 2009

If one were to read the thousands of books written about creating customer loyalty, that would be an insurmountable task. Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations.. Read the rest of this entry »

Customer Expectations vs. Customer Needs

September 26th, 2009

The first rule of stellar service delivery is: Service is all about expectations..

Read the rest of this entry »

Customer Service ABC’s

September 26th, 2009

What makes for outstanding customer service in your business? Follow some of these alphabetical tips to provide high quality service, along with a dash of fun for customers.
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The state of Customer Experience 2007

September 26th, 2009

According to a recent report, outstanding customer service is more important than low prices and quality products. Read the rest of this entry »

Good relations between your CRM and CEM

September 25th, 2009

As promised in the previous edition - Michael Leander Nielsen and TeleFaction provides you insights on how CRM and Customer Experience Management work effectively together. Read the rest of this entry »

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