Multi-channel customer experience
We have contact centers, emails, web, events and of course social media, and all have different ways of interacting with customers, and different data sets.
Home for marketing and customer service professionals
The one measure of customer satisfaction on the Web
Task completion has by far the biggest impact on customer satisfaction on the Web. Everything else is just noise.
5 minutes on the value of customer service
Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change.