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	<title>Return on Behavior Magazine &#187; Credit Crunch</title>
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		<title>Five Incentives for Customer Experience Focus</title>
		<link>http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/</link>
		<comments>http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/#comments</comments>
		<pubDate>Fri, 21 May 2010 00:23:01 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Ceo]]></category>
		<category><![CDATA[Climate]]></category>
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		<category><![CDATA[Honest Communication]]></category>
		<category><![CDATA[Incentives]]></category>
		<category><![CDATA[Interaction]]></category>
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		<category><![CDATA[No Doubt]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2130</guid>
		<description><![CDATA[Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. [...]]]></description>
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		<title>5 Steps to Keeping Your Customers</title>
		<link>http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/</link>
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		<pubDate>Mon, 26 Apr 2010 00:12:37 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[5 Steps]]></category>
		<category><![CDATA[American Society Of Quality]]></category>
		<category><![CDATA[Ceo]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Continuous Feedback]]></category>
		<category><![CDATA[Credit Crunch]]></category>
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		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Economic Crisis]]></category>
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		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Financial Turmoil]]></category>
		<category><![CDATA[First Contact]]></category>
		<category><![CDATA[Hunting]]></category>
		<category><![CDATA[Indifference]]></category>
		<category><![CDATA[Lifetime]]></category>
		<category><![CDATA[Reputation]]></category>
		<category><![CDATA[Surveys]]></category>
		<category><![CDATA[Voice Of The Customer]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2049</guid>
		<description><![CDATA[Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. It is evident, however,that in these times customers are more cautious when they buy, more selective when they choose. This means that a lot of companies have lost revenue [...]]]></description>
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		<title>Forget the crisis! Be S.M.A.R.T. !</title>
		<link>http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/</link>
		<comments>http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 10:54:41 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Climate]]></category>
		<category><![CDATA[Competitiveness]]></category>
		<category><![CDATA[Credit Crunch]]></category>
		<category><![CDATA[Current Situation]]></category>
		<category><![CDATA[Custo]]></category>
		<category><![CDATA[Customer Experiences]]></category>
		<category><![CDATA[Emotions]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Hassle]]></category>
		<category><![CDATA[High Quality]]></category>
		<category><![CDATA[Honest Communication]]></category>
		<category><![CDATA[Interaction]]></category>
		<category><![CDATA[Loyalty]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Philosophy]]></category>
		<category><![CDATA[Premium Price]]></category>
		<category><![CDATA[Proximity]]></category>
		<category><![CDATA[Rewards]]></category>
		<category><![CDATA[Trategy]]></category>
		<category><![CDATA[Uncertain Times]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=825</guid>
		<description><![CDATA[It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. The key to success is the proximity to the customers! Especially when times are hard, this holds true. When the money is tight, [...]]]></description>
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		<title>Is Behavioural Science a Key to Luxury Loyalty?</title>
		<link>http://returnonbehavior.com/2009/09/is-behavioural-science-a-key-to-lxury-loyalty/</link>
		<comments>http://returnonbehavior.com/2009/09/is-behavioural-science-a-key-to-lxury-loyalty/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 11:39:12 +0000</pubDate>
		<dc:creator>TheWiseMarketer.com published by Pete Clark</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Auto Makers]]></category>
		<category><![CDATA[Auto Market]]></category>
		<category><![CDATA[Automotive Marketing]]></category>
		<category><![CDATA[Battleground]]></category>
		<category><![CDATA[Car Manufacturers]]></category>
		<category><![CDATA[Car Owners]]></category>
		<category><![CDATA[Credit Crunch]]></category>
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		<category><![CDATA[Human Relationships]]></category>
		<category><![CDATA[Loyalists]]></category>
		<category><![CDATA[Luxury Auto]]></category>
		<category><![CDATA[Luxury Brand]]></category>
		<category><![CDATA[Luxury Car Market]]></category>
		<category><![CDATA[Mercedes Benz]]></category>
		<category><![CDATA[Micromass Communications]]></category>
		<category><![CDATA[Name Of The Game]]></category>
		<category><![CDATA[Recession Proof]]></category>
		<category><![CDATA[Relationship Marketing]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=724</guid>
		<description><![CDATA[Although the luxury car market has historically been considered &#8216;recession proof&#8217;, the current economic crisis has sent many makers&#8217; sales plummeting. Mercedes Benz, BMW and Lexus all reporting losses in September and October 2008, according to MicroMass Communications. With the ongoing credit crunch, many car manufacturers are being forced to rethink some of the old [...]]]></description>
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