Prerequisites for cross and up-sales

January 19th, 2010

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

Customer Experience: More Important Than Ever in Tough Times

September 27th, 2009

If customer experience is a viable differentiation strategy in good times, it is doubly so today. Read the rest of this entry »

Customer Experience: More Important Than Ever in Tough Times

September 27th, 2009

If customer experience is a viable differentiation strategy in good times, it is doubly so today. At a time when most firms will naturally gravitate toward a strategy of cutting back, hunkering down and laying off—because that’s what one is expected to do in hard times. Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. Read the rest of this entry »

23 Facts you can’t ignore about customers’ loyalty and satisfaction

September 26th, 2009

These 23 facts that are probably the most important things to know about customer loyalty and customer satisfaction! Read the rest of this entry »

Neglect Your Contact Center and You’ll Neglect Your Customers

September 26th, 2009

Do you fully recognize the critical role that the contact center has within your organization?

Read the rest of this entry »

Prerequisites for cross- and up-selling

September 26th, 2009

In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. But unfortunately most of the time these important employees have become controlled by handling and hold times, rather than building the important relationship between customer and company. Read the rest of this entry »

Service and marketing facts you cannot ignore

September 25th, 2009

This article provides you with hardcore facts, that any contact center manager, marketing manager, call center manager and CEO cannot ignore.

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