How much does bad customer service cost?

March 24th, 2010

According the results from a recent survey completed by Greenfield Online, bad customer service seems to pose a big problem – over $338.5 billion a year. Read the rest of this entry »

How much does bad customer service cost?

February 22nd, 2010

According the results from a recent survey completed by Greenfield Online, bad customer service seems to pose a big problem – over $338.5 billion a year. Read the rest of this entry »

Customer Service is Key in Today’s Economic Climate

September 27th, 2009

Do you know how much your customers are helping you survive the downturn?


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Going Beyond Behavioral Loyalty

September 26th, 2009
Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. Read the rest of this entry »

Going Beyond Behavioral Loyalty

September 26th, 2009
Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are different types of loyalty-qualities. Read the rest of this entry »

Maslow’s Theory Applies: Nurture Advocacy by “Tree” Rings Around Touch-Points

September 26th, 2009

If you’ve ever taken a marketing course, or read marketing literature, you’re probably familiar A.Maslow. Read the rest of this entry »

More facts you cannot ignore - part 3

September 25th, 2009

You probably already do know this, or at least some of this. But then again, I have learned through experience that repetition helps.

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