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Customer Experience
cost of customer experience

How much does bad customer service cost?

According the results from a recent survey completed by Greenfield Online, bad customer service seems to pose a big problem – over $338.5 billion a year.
by James Digby
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Customer Experience
Untitled-8

Customer Service is Key in Today’s Economic Climate

Do you know how much your customers are helping you survive the downturn?
by Bob Selden
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Customer Experience
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Going Beyond Behavioral Loyalty

Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer.
by Peter Niemeyer
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Customer Experience
Untitled-7

Going Beyond Behavioral Loyalty

Loyalty is the result of repeated customer satisfaction and normally the indicator for a win-win situation between the company and the customer. But not so fast! Loyalty does not always have the same wellspring as there are dif...
by Peter Niemeyer
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Customer Experience
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Maslow’s Theory Applies: Nurture Advocacy by “Tree” Rings Around Touch-Points

If you’ve ever taken a marketing course, or read marketing literature, you’re probably familiar A.Maslow.
by Michael Lowenstein
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Customer Experience
Business Sign

More facts you cannot ignore – part 3

You probably already do know this, or at least some of this. But then again, I have learned through experience that repetition helps.
by TeleFaction A/S
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