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	<title>Return on Behavior Magazine &#187; Competitiveness</title>
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		<title>Five Incentives for Customer Experience Focus</title>
		<link>http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/</link>
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		<pubDate>Fri, 21 May 2010 00:23:01 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Ceo]]></category>
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		<category><![CDATA[No Doubt]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2130</guid>
		<description><![CDATA[Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. [...]]]></description>
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		<title>Forget the crisis! Be S.M.A.R.T. !</title>
		<link>http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/</link>
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		<pubDate>Sun, 27 Sep 2009 10:54:41 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Climate]]></category>
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		<category><![CDATA[Customer Experiences]]></category>
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		<category><![CDATA[Honest Communication]]></category>
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		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Philosophy]]></category>
		<category><![CDATA[Premium Price]]></category>
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		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=825</guid>
		<description><![CDATA[It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. The key to success is the proximity to the customers! Especially when times are hard, this holds true. When the money is tight, [...]]]></description>
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		<title>The money in your Customer Experience</title>
		<link>http://returnonbehavior.com/2009/09/the-money-in-your-customer-experience/</link>
		<comments>http://returnonbehavior.com/2009/09/the-money-in-your-customer-experience/#comments</comments>
		<pubDate>Fri, 25 Sep 2009 07:35:14 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Competitiveness]]></category>
		<category><![CDATA[Consumers]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Customers Satisfaction]]></category>
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		<category><![CDATA[Insight]]></category>
		<category><![CDATA[Lasting Impressions]]></category>
		<category><![CDATA[Mass Communication]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Notion]]></category>
		<category><![CDATA[Parameters]]></category>
		<category><![CDATA[Personal Contact]]></category>
		<category><![CDATA[Possibilities]]></category>
		<category><![CDATA[Purchase Decision]]></category>
		<category><![CDATA[Self Service]]></category>
		<category><![CDATA[Spite]]></category>
		<category><![CDATA[Strategic Success Factors]]></category>
		<category><![CDATA[Telephone Service]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=113</guid>
		<description><![CDATA[The service, that your customers experience is a key component in your ability to secure customer loyalty.For every company that declares as its goal to be more customer-driven it is from the start crucial to understand the company&#8217;s position in relation to the customers: How do the customers perceive the company&#8217;s products and services? Are [...]]]></description>
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