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	<title>Return on Behavior Magazine &#187; Company Policies</title>
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		<title>Listen, learn, and avoid consumer boycotts</title>
		<link>http://returnonbehavior.com/2010/01/listen-learn-and-avoid-consumer-boycotts/</link>
		<comments>http://returnonbehavior.com/2010/01/listen-learn-and-avoid-consumer-boycotts/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 19:05:01 +0000</pubDate>
		<dc:creator>TeleFaction A/S</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Company Policies]]></category>
		<category><![CDATA[Company Share Prices]]></category>
		<category><![CDATA[Consumer Boycotts]]></category>
		<category><![CDATA[Consumer Campaigns]]></category>
		<category><![CDATA[Consumer Empowerment]]></category>
		<category><![CDATA[Consumer Experiences]]></category>
		<category><![CDATA[Countermeasure]]></category>
		<category><![CDATA[Customer Service Problems]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Impact Survey]]></category>
		<category><![CDATA[Poor Customer]]></category>
		<category><![CDATA[Pressure Groups]]></category>
		<category><![CDATA[Returns Refunds]]></category>
		<category><![CDATA[Rightnow Technologies]]></category>
		<category><![CDATA[Social Networking Site]]></category>
		<category><![CDATA[Social Networking Sites]]></category>
		<category><![CDATA[Social Web]]></category>
		<category><![CDATA[Study Also Found That]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[Uk Adults]]></category>
		<category><![CDATA[Uk Consumers]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1726</guid>
		<description><![CDATA[Consumers are becoming increasingly proactive in the way they deal with companies following a poor customer experience, according to the &#8216;Customer Experience Impact Survey&#8217;. The fourth annual study found that 44% of consumers have returned goods as a countermeasure to poor experiences, a 5% increase over the previous year. But apart from consumers returning products [...]]]></description>
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