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	<title>Return on Behavior Magazine &#187; Communication Channels</title>
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	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
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		<title>Building lasting and profitable customer dynamic engagements</title>
		<link>http://returnonbehavior.com/2010/09/building-lasting-and-profitable-customer-dynamic-engagements/</link>
		<comments>http://returnonbehavior.com/2010/09/building-lasting-and-profitable-customer-dynamic-engagements/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 03:49:01 +0000</pubDate>
		<dc:creator>Allan Tan</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Business Media]]></category>
		<category><![CDATA[Business Outcomes]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Customer Engagements]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Dynamic Customer]]></category>
		<category><![CDATA[Front Desk]]></category>
		<category><![CDATA[Holistic View]]></category>
		<category><![CDATA[Intense Competition]]></category>
		<category><![CDATA[Interaction Resources]]></category>
		<category><![CDATA[Lasting Impression]]></category>
		<category><![CDATA[Performance Interactions]]></category>
		<category><![CDATA[Profitable Customer]]></category>
		<category><![CDATA[Revenue Generation]]></category>
		<category><![CDATA[Self Service]]></category>
		<category><![CDATA[Successful Companies]]></category>
		<category><![CDATA[Web Chat]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2357</guid>
		<description><![CDATA[The Internet is changing the way businesses engage with their customers. No longer is the front desk or the telephone the only means of interacting with customers. Today, the Web has become an important, and transformational platform, upon which customer engagements define the success or failure of a business. Media like Web chat, video, self-service, [...]]]></description>
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		<title>5 Steps to Keeping Your Customers</title>
		<link>http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/</link>
		<comments>http://returnonbehavior.com/2010/04/5-steps-to-keeping-your-customers/#comments</comments>
		<pubDate>Mon, 26 Apr 2010 00:12:37 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[5 Steps]]></category>
		<category><![CDATA[American Society Of Quality]]></category>
		<category><![CDATA[Ceo]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Continuous Feedback]]></category>
		<category><![CDATA[Credit Crunch]]></category>
		<category><![CDATA[Critical Situation]]></category>
		<category><![CDATA[Customer Relationship]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Economic Crisis]]></category>
		<category><![CDATA[Effective Communication]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Experiences]]></category>
		<category><![CDATA[Financial Turmoil]]></category>
		<category><![CDATA[First Contact]]></category>
		<category><![CDATA[Hunting]]></category>
		<category><![CDATA[Indifference]]></category>
		<category><![CDATA[Lifetime]]></category>
		<category><![CDATA[Reputation]]></category>
		<category><![CDATA[Surveys]]></category>
		<category><![CDATA[Voice Of The Customer]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2049</guid>
		<description><![CDATA[Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers. It is evident, however,that in these times customers are more cautious when they buy, more selective when they choose. This means that a lot of companies have lost revenue [...]]]></description>
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		<title>Consumer Behavior Revolution</title>
		<link>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/</link>
		<comments>http://returnonbehavior.com/2010/01/consumer-behavior-revolution-2/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 18:35:12 +0000</pubDate>
		<dc:creator>Daniela Guido</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Business To Consumer]]></category>
		<category><![CDATA[Collection Methodology]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Consumer Behavior]]></category>
		<category><![CDATA[Customer Intelligence]]></category>
		<category><![CDATA[Evangelists]]></category>
		<category><![CDATA[Experience Data]]></category>
		<category><![CDATA[Facebooking]]></category>
		<category><![CDATA[Focus Groups]]></category>
		<category><![CDATA[Mainstream Media]]></category>
		<category><![CDATA[Mass Communication]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Perceptions]]></category>
		<category><![CDATA[Phone Interviews]]></category>
		<category><![CDATA[Similar Products]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[Tempers]]></category>
		<category><![CDATA[Traditional Focus]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1720</guid>
		<description><![CDATA[There is a rumor circulating that market research as we know it will be on life support by 2012 due to the increase of users on social networks. That is, according to some&#8230;. Social Media evangelists suggest that, especially business to consumer  companies will realize that there is no better way to gain competitive advantage [...]]]></description>
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		<slash:comments>2</slash:comments>
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		<title>Why customers love to complain</title>
		<link>http://returnonbehavior.com/2009/09/why-customers-love-to-complain-2/</link>
		<comments>http://returnonbehavior.com/2009/09/why-customers-love-to-complain-2/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 10:23:26 +0000</pubDate>
		<dc:creator>Peter Niemeyer</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[3g]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Anger]]></category>
		<category><![CDATA[Apple]]></category>
		<category><![CDATA[Catch 22]]></category>
		<category><![CDATA[Communication Channels]]></category>
		<category><![CDATA[Constructive Criticism]]></category>
		<category><![CDATA[Customer Complaints]]></category>
		<category><![CDATA[Customer Input]]></category>
		<category><![CDATA[Dogpile]]></category>
		<category><![CDATA[Free Software Upgrades]]></category>
		<category><![CDATA[Interplay]]></category>
		<category><![CDATA[Iphone]]></category>
		<category><![CDATA[Market Transparency]]></category>
		<category><![CDATA[Marketer]]></category>
		<category><![CDATA[Raising The Bar]]></category>
		<category><![CDATA[Satisfaction]]></category>
		<category><![CDATA[Seth Godin]]></category>
		<category><![CDATA[Speedy Delivery]]></category>
		<category><![CDATA[Unhappy Customers]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=759</guid>
		<description><![CDATA[Complaining, complaining, complaining&#8230;more and more people are complaining about everything. Seth Godin states in his Blog that &#8220;we b*%§# and moan about a Facebook redesign, when it&#8217;s a free service; we can&#8217;t wait to get our hands on the new 3G iPhone, but dogpile on Apple when free software upgrades don&#8217;t appear quickly enough for [...]]]></description>
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