Return on Behavior Magazine
Home for marketing and customer service professionals

Posts Tagged ‘Commodity’


Four keys to building loyalty in the hospitality industry

With customers focusing on location and cost in their hotel choice stays, and since a hotel property’s location is fixed, building guest loyalty is crucial - but how can it be achieved?
by Joe Sullivan


Are Customers As Loyal As Puppies?

Then Why Do They Often Follow the Salesperson Out the Door?
by Chris Stiehl