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		<title>5 minutes on the value of customer service</title>
		<link>http://returnonbehavior.com/2010/06/5-minutes-on-the-value-of-customer-experience/</link>
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		<pubDate>Tue, 22 Jun 2010 03:38:33 +0000</pubDate>
		<dc:creator>Lee Martin</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Amp]]></category>
		<category><![CDATA[Attitude]]></category>
		<category><![CDATA[Climate]]></category>
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		<category><![CDATA[Customer Centric]]></category>
		<category><![CDATA[Customer Retention Strategy]]></category>
		<category><![CDATA[Doing Business]]></category>
		<category><![CDATA[Exact Specifications]]></category>
		<category><![CDATA[Excellent Customer Service]]></category>
		<category><![CDATA[Exceptional Customer Service]]></category>
		<category><![CDATA[Good Customer Service]]></category>
		<category><![CDATA[Hr Consultancy]]></category>
		<category><![CDATA[Indifference]]></category>
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		<category><![CDATA[Lifeblood]]></category>
		<category><![CDATA[Managing Director]]></category>
		<category><![CDATA[Monopoly]]></category>
		<category><![CDATA[Providing Excellent Customer Service]]></category>
		<category><![CDATA[Second To None]]></category>
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		<description><![CDATA[Lee Martin, the Managing Director of Toojays Training &#38; HR Consultancy looks at how valuable customer service is, and what steps you can take to change. Good customer service is the lifeblood of any business. However, in a competitive climate where costs and services are very similar, it is imperative to realise that every aspect [...]]]></description>
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