<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Return on Behavior Magazine &#187; Coffee Shop</title>
	<atom:link href="http://returnonbehavior.com/tag/coffee-shop/feed/" rel="self" type="application/rss+xml" />
	<link>http://returnonbehavior.com</link>
	<description>Home for marketing and customer service professionals</description>
	<lastBuildDate>Sun, 29 Jan 2012 20:15:50 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.org/?v=3.2.1</generator>
		<item>
		<title>Customer Service is Key in Today&#8217;s Economic Climate</title>
		<link>http://returnonbehavior.com/2009/09/customer-service-is-key-in-todays-economic-climate/</link>
		<comments>http://returnonbehavior.com/2009/09/customer-service-is-key-in-todays-economic-climate/#comments</comments>
		<pubDate>Sun, 27 Sep 2009 10:56:10 +0000</pubDate>
		<dc:creator>Bob Selden</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Abc]]></category>
		<category><![CDATA[Cappuccino Machine]]></category>
		<category><![CDATA[Coffee Shop]]></category>
		<category><![CDATA[Competitor]]></category>
		<category><![CDATA[Credibility]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Downturn]]></category>
		<category><![CDATA[Economic Climate]]></category>
		<category><![CDATA[Economic Conditions]]></category>
		<category><![CDATA[First Timer]]></category>
		<category><![CDATA[Gross Revenue]]></category>
		<category><![CDATA[Relationship]]></category>
		<category><![CDATA[Selden]]></category>
		<category><![CDATA[Time Customer]]></category>
		<category><![CDATA[Time Visitor]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=829</guid>
		<description><![CDATA[Do you know how much your customers are helping you survive the downturn? I was so annoyed that the XYZ coffee shop in the ABC Centre took so long to give me a second coffee one morning, even though I was close to the machine and kept looking expectantly, I decided to &#8216;punish&#8217; them by [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/customer-service-is-key-in-todays-economic-climate/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Experience: Everything Is An Emotional Buy</title>
		<link>http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/</link>
		<comments>http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 03:37:41 +0000</pubDate>
		<dc:creator>Joe España</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Academic Research]]></category>
		<category><![CDATA[Coffee Shop]]></category>
		<category><![CDATA[Colleague]]></category>
		<category><![CDATA[Cup Of Coffee]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Retention]]></category>
		<category><![CDATA[Customer Satisfaction]]></category>
		<category><![CDATA[Emotion]]></category>
		<category><![CDATA[Emotional Reaction]]></category>
		<category><![CDATA[Emotions]]></category>
		<category><![CDATA[Empirical Evidence]]></category>
		<category><![CDATA[Gut Reaction]]></category>
		<category><![CDATA[Instinctive Response]]></category>
		<category><![CDATA[Intuition]]></category>
		<category><![CDATA[Loyalty Card]]></category>
		<category><![CDATA[Pros And Cons]]></category>
		<category><![CDATA[Rational Thought]]></category>
		<category><![CDATA[Reflection]]></category>
		<category><![CDATA[Service Provider]]></category>
		<category><![CDATA[Service Quality]]></category>
		<category><![CDATA[Shopping Centre]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=563</guid>
		<description><![CDATA[More than satisfaction, customer emotion is the underpinning factor in the customer experience. We look into how emotions run wild when it comes to dealing with customers&#8230; Everything is an emotional buy; everything. Whether buying a cup of coffee, a holiday, a car, or a house. Our emotional reaction to a service transaction is the [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/customer-experience-everything-is-an-emotional-buy/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Turning Customers Into Good Corporate Citizens</title>
		<link>http://returnonbehavior.com/2009/09/turning-customers-into-good-corporate-citizens/</link>
		<comments>http://returnonbehavior.com/2009/09/turning-customers-into-good-corporate-citizens/#comments</comments>
		<pubDate>Sat, 26 Sep 2009 01:58:10 +0000</pubDate>
		<dc:creator>Francis Buttle</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Alignment]]></category>
		<category><![CDATA[Attributes]]></category>
		<category><![CDATA[Auto Mechanic]]></category>
		<category><![CDATA[Body Shop]]></category>
		<category><![CDATA[Citizenship]]></category>
		<category><![CDATA[Coffee Shop]]></category>
		<category><![CDATA[Corporate Citizens]]></category>
		<category><![CDATA[Cup Of Coffee]]></category>
		<category><![CDATA[Customer Commitment]]></category>
		<category><![CDATA[Emotional Attachments]]></category>
		<category><![CDATA[Emotional Bond]]></category>
		<category><![CDATA[Emotional Commitment]]></category>
		<category><![CDATA[Emotional Response]]></category>
		<category><![CDATA[Good Cup Of Coffee]]></category>
		<category><![CDATA[Intention]]></category>
		<category><![CDATA[Market Research]]></category>
		<category><![CDATA[Material Reward]]></category>
		<category><![CDATA[Personal Values]]></category>
		<category><![CDATA[Product Tests]]></category>
		<category><![CDATA[Service Failures]]></category>
		<category><![CDATA[Word Of Mouth]]></category>

		<guid isPermaLink="false">http://returnonbehaviormagazine.com.previewdns.com/?p=421</guid>
		<description><![CDATA[For many businesses, customers are only useful because they buy. You can&#8217;t knock that, but there is so much more that customers could do. I like to call these other things &#8220;customer citizenship behaviors&#8221;. Customers become solid citizens when they act in your interests for little or no material reward. You can pay customers to [...]]]></description>
		<wfw:commentRss>http://returnonbehavior.com/2009/09/turning-customers-into-good-corporate-citizens/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

