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	<title>Return on Behavior Magazine &#187; Circumstances</title>
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		<title>The 15 business benefits of a loyalty initiative</title>
		<link>http://returnonbehavior.com/2011/04/the-15-business-benefits-of-a-loyalty-initiative/</link>
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		<pubDate>Thu, 28 Apr 2011 12:11:45 +0000</pubDate>
		<dc:creator>Peter Clark</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Operations]]></category>
		<category><![CDATA[Accurate Term]]></category>
		<category><![CDATA[Acquisition]]></category>
		<category><![CDATA[Advocacy]]></category>
		<category><![CDATA[Amp]]></category>
		<category><![CDATA[Business Benefits]]></category>
		<category><![CDATA[Circumstances]]></category>
		<category><![CDATA[Competitive Advantage]]></category>
		<category><![CDATA[Distinction]]></category>
		<category><![CDATA[Frequent Customer]]></category>
		<category><![CDATA[Frequent Customers]]></category>
		<category><![CDATA[Group Key]]></category>
		<category><![CDATA[Initiative]]></category>
		<category><![CDATA[Loyal Customers]]></category>
		<category><![CDATA[Loyalty Programmes]]></category>
		<category><![CDATA[Marketer]]></category>
		<category><![CDATA[Marketing Budget]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Second Time]]></category>
		<category><![CDATA[Segment]]></category>
		<category><![CDATA[Stock Lines]]></category>
		<category><![CDATA[Successful Business]]></category>
		<category><![CDATA[Typical Businesses]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=2755</guid>
		<description><![CDATA[When justifying a loyalty initiative, too many executives focus ONLY on the financials, but there are 15 major business benefits &#8211; each a competitive advantage &#8211; that only a loyalty initiative can provide. Many of the so-called loyalty programmes in operation today are not really loyalty programmes at all. Frequent customer is a more accurate [...]]]></description>
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		<title>Ten Tips For Impeccable Customer Service</title>
		<link>http://returnonbehavior.com/2009/11/ten-tips-for-impeccable-customer-service/</link>
		<comments>http://returnonbehavior.com/2009/11/ten-tips-for-impeccable-customer-service/#comments</comments>
		<pubDate>Thu, 26 Nov 2009 11:12:01 +0000</pubDate>
		<dc:creator>Bill Hogg</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Anger]]></category>
		<category><![CDATA[Angry Customer]]></category>
		<category><![CDATA[Circumstances]]></category>
		<category><![CDATA[Crowd]]></category>
		<category><![CDATA[Dignity]]></category>
		<category><![CDATA[Empty Promises]]></category>
		<category><![CDATA[Frustration]]></category>
		<category><![CDATA[Good Customer Service]]></category>
		<category><![CDATA[Great Customer Service]]></category>
		<category><![CDATA[Human Beings]]></category>
		<category><![CDATA[Impeccable Customer Service]]></category>
		<category><![CDATA[Outstanding Customer Service]]></category>
		<category><![CDATA[Position Of The Moon]]></category>
		<category><![CDATA[Providing Outstanding Customer Service]]></category>
		<category><![CDATA[Repeat Business]]></category>
		<category><![CDATA[Responsible Adults]]></category>
		<category><![CDATA[Sky]]></category>
		<category><![CDATA[Two Ways]]></category>
		<category><![CDATA[Whims]]></category>
		<category><![CDATA[Word Of Mouth]]></category>
		<category><![CDATA[Word Of Mouth Advertising]]></category>

		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1457</guid>
		<description><![CDATA[If you want to be able to stand out from the crowd and offer truly great customer service instead of just empty promises, here are ten great tips that will help. There are two ways to fix every problem. The immediate solution is to take care of the customer, leave him or her happy, and [...]]]></description>
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