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	<title>Return on Behavior Magazine &#187; Challenging Times</title>
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		<title>Customer Focus in a Slow Economy</title>
		<link>http://returnonbehavior.com/2009/09/customer-focus-in-a-slow-economy/</link>
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		<pubDate>Sat, 26 Sep 2009 06:02:28 +0000</pubDate>
		<dc:creator>Ray Miller</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Acquisition]]></category>
		<category><![CDATA[Challenging Times]]></category>
		<category><![CDATA[Colleagues]]></category>
		<category><![CDATA[Customer Economy]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Customer Focus]]></category>
		<category><![CDATA[Decisions]]></category>
		<category><![CDATA[Disposable Income]]></category>
		<category><![CDATA[Economic Downturn]]></category>
		<category><![CDATA[Existing Customers]]></category>
		<category><![CDATA[Financial Responsibility]]></category>
		<category><![CDATA[Focus Shifts]]></category>
		<category><![CDATA[Income Customers]]></category>
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		<category><![CDATA[Money]]></category>
		<category><![CDATA[New Business]]></category>
		<category><![CDATA[Ray Miller]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[Service Experience]]></category>
		<category><![CDATA[Slow Economy]]></category>
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		<description><![CDATA[In these tough and challenging times, getting the customer experience right is critical&#8230; I wanted to call this article “Sharpen Your Customer Focus You Will Lose Customers!” but a few of my colleagues thought this was a bit too blunt. Absolutely true mind you, but blunt. Then I thought why not make the headline a [...]]]></description>
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