Measuring the customer experience
We take a look with Fredrik Abildtrup, the CEO of TeleFaction on how to measure the customer experience..
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Five Incentives for Customer Experience Focus
Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light.
5 Steps to Keeping Your Customers
Financial turmoil, economic crisis, credit crunch – haven’t we heard enough? The CEO of TeleFaction looks at ways you can find ways of keeping your customers.
Five Tips for Marketing in a Recession
Are we in a recession? Maybe, maybe not. However, let’s assume that at least the U.S. economy will be in a recession and that as marketers, we need to work within that reality.