How to Completely Restore Customer Confidence After Things Go Wrong

February 15th, 2010

Author Myra Golden looks at a case study of how you can still win back customers after things go wrong - by using the power of customer service. Read the rest of this entry »

The Most Important Customer Service Question

September 26th, 2009

If marketing is the fuel for your business then customer service is the octane…


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CLM CASE STUDY: Agillic and Telenor SONOFON

September 26th, 2009

Customer Lifecycle Management is a new approach to business that is taking the telecoms world by storm …

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