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	<title>Return on Behavior Magazine &#187; Business Strategies</title>
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		<title>Five Incentives for Customer Experience Focus</title>
		<link>http://returnonbehavior.com/2010/05/five-incentives-for-customer-experience-focus/</link>
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		<pubDate>Fri, 21 May 2010 00:23:01 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Operations]]></category>
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		<category><![CDATA[Ceo]]></category>
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		<category><![CDATA[Incentives]]></category>
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		<description><![CDATA[Fredrik Abildtrup, CEO of TeleFaction guides you through techniques that can be implemented by looking at customer experience in a whole new light. It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. [...]]]></description>
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		<title>Prerequisites for cross and up-sales</title>
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		<pubDate>Tue, 19 Jan 2010 19:12:41 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Operations]]></category>
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		<category><![CDATA[Contact Center]]></category>
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		<guid isPermaLink="false">http://www.returnonbehavior.com/?p=1745</guid>
		<description><![CDATA[In many companies contact center employees are very often its customer’s primary touch point, and thus the most important vehicle in serving the customers. But unfortunately most of the time these important employees have become controlled by handling and hold times, rather than building the important relationship between customer and company. In many companies the [...]]]></description>
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		<title>Forget the crisis! Be S.M.A.R.T. !</title>
		<link>http://returnonbehavior.com/2009/09/forget-the-crisis-be-s-m-a-r-t-2/</link>
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		<pubDate>Sun, 27 Sep 2009 10:54:41 +0000</pubDate>
		<dc:creator>Fredrik Abildtrup</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Technology]]></category>
		<category><![CDATA[Business Strategies]]></category>
		<category><![CDATA[Climate]]></category>
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		<category><![CDATA[Trategy]]></category>
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		<description><![CDATA[It is said that you need to be more conservative in the times of a crisis. This means that you need to assess your business strategies, and adapt to the current situation. The key to success is the proximity to the customers! Especially when times are hard, this holds true. When the money is tight, [...]]]></description>
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