Return on Behavior Magazine
Home for marketing and customer service professionals
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Posts Tagged ‘Business Decisions’
 

 
three r

The Three R’s Of Customer Service Or “Can You Relate?”

Great customer service is a decision that starts as part of your company mission statement. It must be included when defining your company values and business plan.
by David Mount
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New Interest in, and New Tools for Measuring, Customer Satisfaction

There’s new interest in solving an age-old corporate problem: how to measure customer satisfaction.
by Tony Lopresti
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