Return on Behavior Magazine
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Posts Tagged ‘Bad Customer Service’
 

 
no excuse for bad customer service

Poor customer service, there is no excuse

Businesses fail because of two main causes – they can’t generate enough sales or they are poor at customer service. The inability to generate sales can be influenced by many human, physical and environmental circumstances; ...
by Rob McKay
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cost of customer experience

How much does bad customer service cost?

According the results from a recent survey completed by Greenfield Online, bad customer service seems to pose a big problem – over $338.5 billion a year.
by James Digby
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Turning Difficult Customers into Raving Fans

If there is one thing that businesses still have to master, it is the art of customer satisfaction.
by TeleFaction A/S
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Make Your Customers Feel Like Stars!

Here are six secrets from the world of celebrity that will get your customers buzzing about you..
by Donna Cutting
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