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Posts Tagged ‘Attitude’
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Customer Experience
5minutes value

5 minutes on the value of customer service

Lee Martin, the Managing Director of Toojays Training & HR Consultancy looks at how valuable customer service is, and what steps you can take to change.
by Lee Martin
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Customer Experience
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The Impact of Employee Performance on Customer Experience

In times of crisis, several companies need a good knock on the head to come back to the basics and stop the search for the guilty.
by Daniela Guido
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Marketing
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Defining Your Customer Service Culture

Organizations go to great lengths to differentiate themselves from one another, usually at much expense.
by Bob Lucas
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Customer Experience
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4 Ways You Can Handle Customer Service Better

Problem solving for Customer Service Professionals is really based on the attitude that you WANT to help the Customer.
by Leonard Buchholz
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Marketing
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Market Research – Making It Useful, Not Just Interesting

A wise but anonymous marketer once said that a market research report that gets described as “interesting” has failed. It’s only when it’s “useful” that it gets the pass mark.
by Neil Stewart
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